Workbook Vol. III

450 pages in Volume III are beautifully organized into a series of three one-day workshops for all participants in Kilmann's eight-track program for achieving quantum transformation. Workbook Volume III covers the gradual process, the radical process, and the learning process tracks. These last three tracks in the completely integrated program offer the many benefits from SUCCESSFULLY implementing Total Quality Management (TQM), Business Process Reengineering (BPR), and creating a learning organization. However, without first having established the necessary foundation from all the prior tracks (through the culture, skills, team, strategy-structure, and reward system tracks), any attempt at gradually or radically improving work processes cannot possibly achieve its potential value to the organization.