Reward Systems Course

Kilmann Diagnostics is dedicated to resolving conflict throughout the world, which is addressed in this online course by providing you with the deep knowledge and the practical tools for establishing a well-functioning, performance-based reward system that is rooted in accurate, up-to-date assumptions about all key stakeholders. Based on what was learned during the prior tracks of quantum transformation, self-aware members can now actively participate in designing and then implementing new reward policies and practices, which will subsequently inspire them to resolve their most challenging conflicts and problems—and thereby achieve long-term success in a fast-paced, interconnected, global village. Be prepared to experience many eureka (aha) moments!


  • In a 4-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain how members can effectively self-design and self-manage the reward policies and practices in their organization, so they'll be inspired to achieve high performance and satisfaction.
  • Reward Systems CourseBy acknowledging the extreme differences between a Newtonian and a quantum organization, and seeing how these different paradigms result in fundamentally different reward systems, you'll appreciate why only a performance-based reward system is suited for today's increasingly dynamic, highly interconnected world—where short-term results no longer predict future success. 
  • Dr. Kilmann then asks this essential question: How does the organization motivate high performance—measured accurately—with its extrinsic and intrinsic rewards? By carefully examining the meaning of performance, measurement, motivation, and rewards, it's possible to establish a performance-based reward system that's ideally suited for long-term success in today's global economy.
  • Dynamic Performance ModelYou'll next learn about the primary concepts that are displayed in the "Dynamic Model of Performance Cycles," which illustrates how people's needs, perceptions, and expectations determine the amount of effort they put forth on the job. That effort, when combined with their skills and a clear understanding of what their job requires, leads to performance and—with the immediate experience of intrinsic rewards and the later receipt of extrinsic rewards—leads to satisfaction. 
  • Based on this dynamic model, you'll see how a reward system produces either a growth cycle or a vicious cycle—depending on the credibility of the reward system: (1) Do members' initial perceptions of rewards match the actual availability (and receipt) of rewards? (2) Are members' expectations of what they can achieve subsequently enabled (or blocked) by the systems and managers in their organization? 
  • Dr. Kilmann discusses how an organization can avoid the vicious cycles (where members do the minimum to get by) and can, instead, promote the growth cycles. As a result, members will be truly inspired to put forth their maximum effort and apply their relevant skills on the right tasks according to the right objectives—when the reward system has been designed to actively support every person, job, and subunit in the organization.
  • Making good use of all the foregoing material, a Problem Management Organization (PMO) is formed to investigate the hidden assumptions behind several alternative reward policies and reward practices, so the members can design and then implement a reward system that is fully aligned with the strategic direction and structural design of their organization.
  • For your convenience, in case you haven't yet taken ADVANCED Training in Conflict Management or the Critical Thinking Course, our Reward Systems Course includes a brief review of problem management and assumptional analysis.
  • This online course comes with a 142-page downloadable manual that contains a reduced image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking. Included in this manual are three sets of professionally designed "Work Sheets" for exploring, organizing, and conducting an assumptional analysis on radically different reward system alternatives.
  • Because this online course is recorded, you can watch it anytime, anywhere, and at your own pace—either on a laptop computer or a mobile device.
Reward System Model


The price for the 4-hour Reward Systems Course is $400. At the bottom of this page, you can place this online course in your shopping cart and complete your purchase. If you'd like to upgrade to The Complete Program in the future, you'll receive full credit for this purchase via our Upgrade Path.

When you complete the purchasing process, you'll have instant access to this recorded online course for 90 days. During this period, you can (1) download the Course Manual and (2) watch this online course as often as you like.

To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. Although we do not offer a "certificate of achievement" for the Reward Systems Course, passing this exam counts toward your receiving the "Certificate in Conflict Management and Change Management," if you later upgrade to our course collection: The Complete Program.


The price of this online course for 1 to 4 persons is $400 each. The price for 5 or more persons is $325 each. At the bottom of this page, you can enter the quantity you wish to order. If you enter 5 or more courses, the total charge will be based on the group rate.

After you complete your checkout, download The Spreadsheet for Creating Group Accounts and follow the instructions. If you are purchasing the course for only one person, then fill out the spreadsheet for just this one person. From the date of purchase, this online course can be assigned to one or more persons (via sending us a completed spreadsheet) for a period of one year.

To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for the Reward Systems Course.



Before you can purchase this course, you must first create a username account—or log in to your existing account. Once you have completed your purchase, remain logged into your account and click on My Online Courses on your username panel at the top left of our website. A new page will open that will provide a link for taking your online course.

Review Our Policies: Copyrights, Purchasing, Privacy, Refunds, Renewals, and Upgrades

Price: $400.00