Thomas-Kilmann Conflict Mode Instrument

The price of one ONLINE version of the TKI is $39, which includes computerized scoring and graphing of your results. Click here to see a Sample TKI Report. Once purchased, you have ninety days to take the TKI online. To purchase the PAPER version of the TKI, which requires you to score, graph, and interpret your own results, you must go directly to the publisher's website: CPP, Inc.

At the bottom of this page, you can place the ONLINE version of the TKI in your shopping cart. Once you click on "Add to cart," you can either "Continue shopping" or "Checkout." If you want to use your own credit or debit card, we suggest you read SPECIAL PAYPAL INSTRUCTIONS. If you would like to purchase the TKI for SEVERAL PERSONS (which can include one or more persons other than yourself), please see the additional instructions under that heading below.

Before you can purchase the TKI, you must create a new account or log in to your existing account. The first time you log in, you'll be required to accept our Copyright and Hold-Harmless Agreement.

REFUND POLICY

If you purchase the TKI for either yourself or for several persons, you'll receive a fifty-percent refund for anyone (yourself included) who did not take the TKI before it expired. But we do not offer any refund if someone has already taken the TKI or once the ninety-day expiration period has elapsed.

TO PURCHASE THE TKI FOR SEVERAL PERSONS

The price of the TKI for 1–49 persons is $39 each. The price for 50 or more persons is $35 each. At the start of the purchasing process, you can enter the "Quantity" of TKIs you wish to order. Next click on "Update cart." If you entered 100 or more TKIs for the "Quantity" of your purchase, the total charge will be based on the large-quantity rate.

After you complete your checkout, download The Spreadsheet for Creating Group Accounts, follow the instructions, and then e-mail us the completed file in the specified format—so we can create a computer-generated username and password for each member in your group. Note: If you are buying the TKI for only one person (for a coaching session, for example), fill out the spreadsheet for this one person.

Within 48 hours of receiving your completed spreadsheet, we'll notify each person that he'll have access to the online TKI as soon as he (1) has logged in by using his pre-assigned username and password, and (2) has accepted the terms and conditions of our Copyright and Hold-Harmless Agreement.

Just so you know, establishing each person's username account and then notifying each group member of his new account at Kilmann Diagnostics can usually be done in much less time. Our "within 48 hours" promise to you takes into account different time zones, weekends, holidays, and large-volume orders.

After you've completed your purchase, click on My TKI on your username panel at the top left of our Website. A new page will open with instructions for taking this assessment tool.

Special Requests 

We are willing to handle some special requests that pertain to group purchases (which include preparing spreadsheets and reprinting past TKI reports), but we charge a fee (or add a surcharge per TKI) for providing such extra services. Contact Us for more information about these arrangements.

OVERVIEW OF THE TKI

The TKI is designed to measure a person's behavior in conflict situations. "Conflict situations" are those in which the concerns of two people appear to be incompatible. In such situations, we can describe an individual's behavior along two dimensions: (1) assertiveness, the extent to which the person attempts to satisfy his own concerns, and (2) cooperativeness, the extent to which the person attempts to satisfy the other person's concerns. These two basic dimensions of behavior define five different modes for responding to conflict situations: competing, collaborating, compromising, accommodating, and avoiding.

Each of us is capable of using all five conflict-handling modes. None of us can be characterized as having a single style of dealing with conflict. But certain people use some modes more or less than others—whether because of temperament or practice. The TKI is a self-scoring assessment that allows you to find out about your overuse and underuse of the five modes. The assessment takes about fifteen minutes to complete. Interpretation and feedback materials help you learn about the most appropriate uses for each conflict-handling mode.

The TKI has been the worldwide leader in assessing conflict-handling modes for almost forty years. More than 6,000,000 copies of the TKI have been purchased since 1974.

CELEBRATING 40 YEARS WITH THE TKI ASSESSMENT!

Receive a free download of Dr. Kilmann's 2011 article, "Celebrating 40 Years with the TKI Assessment: A Summary of My Favorite Insights," after you submit your name and e-mail address to our mailing list. See "Mailing List..." on the left panel of our website. 

Customers who purchased the TKI also purchase this online course: BASIC Training in Conflict Management. During this 80 minute recorded course ($175, including a 30 page manual), not only will Dr. Kilmann help you interpret your TKI results, but you'll also learn how to interpret other people's results. Click on the image to the right to learn how you can gain the most value-added knowledge from your TKI assessment.

For Each TKI