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- Why Does the TKI Interpretation Focus on High, Medium, and Low Percentiles and Not Raw Scores?
- Looking at E-mail Negotiations with the TKI Conflict Model
- Conflict Management and Expanding Consciousness
- Using Group TKI Profiles for Improving Conflict Management in Organizations
- Resolving the Truth Between Two People in Conflict
- How Do You Know If You're Using the TKI Successfully?
- Using the TKI Tool for Divorce Mediation
- The Marriage Between Conflict and Change
- Conflict Management and Political Behavior Across Our Globe
- Resolving the Frozen Misperceptions Between Two Warring Parties
Certification in Our Online Courses and Course Collections
Many consultants, trainers, coaches, and mediators have earned one or more of our certificates so they can provide their clients with the highest level of expertise in using the Thomas-Kilmann Instrument (TKI), our other assessment tools, and the eight tracks for quantum transformation.
Technically, you don't need certification to purchase the TKI or any of our other self-report instruments. Instead, the primary purpose for receiving our certification is so you'll use each assessment tool accurately—and to its full potential—and thus be able to provide the best possible service to your clients.
THE IDEAL SEQUENCE FOR TAKING OUR ONLINE COURSES FOR CERTIFICATION
Our Quantum Transformation Course has that unique designation of zero, since it provides the grand overview of all our online courses and assessment tools—including the integration of conflict management with change management. In addition, this course provides three self-report assessments, including the Kilmann-Covin Organizational Influence Survey and the Organizational Courage Assessment.
If it's important to you to see THE BIG PICTURE at the start so you can learn how all the pieces fit together, then begin your process toward certification by taking the Quantum Transformation Course. However, if you'd first like to get some “hands-on” experience with the Thomas-Kilmann Conflict Mode Instrument (TKI) and how it can improve conflict management in the workplace, then begin with either (1) BASIC Training or (2) ADVANCED Training, as described below. Indeed, some people prefer to take the Quantum Transformation Course after they've completed all of our other online courses, since Quantum Transformation can then serve as the integrative thread that ties everything together. Naturally, if your prime focus is on receiving certification for conflict management (and not on any aspect of change management), you can then bypass the Quantum Transformation Course altogether.
If you're still new to the TKI assessment and conflict management, we recommend you take our 80-minute course on BASIC Training in Conflict Management. If, however, you're already well versed in the TKI and its uses, you can proceed by taking our 8-hour ADVANCED Training in Conflict Management.
Taking our BASIC and/or ADVANCED Training will enable you to develop and interpret individual TKI Profiles. Then you'll be ready to take our GROUP Training in Conflict Management, where you will learn how to develop and interpret the more intricate group TKI Profiles. These Group TKI Profiles require members to complete two TKI assessments with modified instructions in each case: (1) INSIDE your group, how do you usually respond when you find your wishes differing from those of another group member? (2) OUTSIDE your group (across all other settings in your life), how do you usually respond when you find your wishes differing from those of another person? The results from these two TKI assessments can then be sorted into HIGH and LOW scores that show how conflict modes are being used both INSIDE and OUTSIDE a group. Our GROUP Training course concludes by presenting the Conflict Management Matrix, which provides action recommendations that result from various combinations of (a) transforming systems, (b) developing people, and (3) transferring the conflict management wisdom from one group setting to another.
Even if you begin with the BASIC course and then take GROUP Training, however, you'll still need to take the eight-hour ADVANCED course, since the latter is the foundation for a deep appreciation of the TKI and conflict management in organizations. Indeed, the knowledge learned in ADVANCED Training is used throughout our remaining online courses.
It will be most important for you to take and pass the Final Exam in the ADVANCED course, by receiving at least an 88 out of 100 points on 25 multiple-choice questions. By passing this exam, you'll receive the Certificate for Advanced Training in Conflict Management:
Building on BASIC, GROUP, and ADVANCED Training in Conflict Management, the next step for additional certification is for you to take our three courses on change management:
These three courses, which parallel the first three tracks of quantum transformation, make further use of the TKI and also include several additional assessment tools: Kilmann-Saxton Culture-Gap® Survey, Kilmanns Organizational Belief Survey, Kilmanns Time-Gap Survey, and Kilmanns Team-Gap Survey.
It will be important for you to take and pass the Final Exam for the Critical Thinking Course, by receiving at least an 88 out of 100 points on 25 multiple-choice questions. By passing this exam, you'll receive this certificate:
If you plan on taking most or all of our online courses, it will be most cost effective for you to take The Complete Program, which includes ALL our online courses at a significant discount (including two TKI assessments). When you purchase The Complete Program, you'll have access to all Course Manuals (756 professionally designed pages), just as if you had purchased our courses one at a time. And for your convenience, all courses will be available on the same webpage—in the recommended sequence. Moreover, instead of the expiration period of 90 days for each of the separately purchased courses, your purchase of The Complete Program gives you access to all our online courses for an entire year. Added bonus: If Kilmann Diagnostics releases additional online courses before your one year with The Complete Program has expired, those new courses will automatically be placed in your account at no extra charge.
If you successfully pass four required Final Exams (Quantum Transformation, ADVANCED Training, Critical Thinking, and EITHER Culture Management OR Team Management), you'll receive the Certificate for Conflict Management and Change Management. This achievement represents our highest level of certification for using the TKI and our other assessment tools for both personal development and quantum transformation:
If you would like to focus on the Thomas-Kilmann Instrument, you can purchase The TKI Package of our three TKI-based online courses (which you can buy at a nice savings). With The TKI Package, you'll have access to all three Course Manuals (for a total of 216 pages), just as if you had purchased these courses one at a time. And for your convenience, all three courses will be available on the same webpage—in the recommended sequence. Moreover, instead of the expiration period of 90 days for each of the separately purchased courses, your purchase of The TKI Package gives you access to the three courses for six months. Since these courses recommend that you take the TKI assessment twice, each with modified instructions, The TKI Package also includes your two TKI assessments.
If you pass two required Final Exams (GROUP Training in Conflict Management and ADVANCED Training in Conflict Management), you'll receive the Certificate in the Thomas-Kilmann Conflict Mode Instrument. This achievement signifies your mastery of the TKI assessment for individuals, groups, and organizations (but excludes our courses on change management and thus mastery of change management):
For an in-depth explanation of the features and sequence of all our courses, visit this webpage:
When you've learned all this material (as demonstrated by your certificates), when combined with your knowledge and skills in organizational development, you'll be in an excellent position to assist work groups through the same process. Study the guidelines on this next webpage, so you can get a good idea of the kind of learning process you'll be able to facilitate for your clients:
The above link shows how you can blend the best of both worlds: ONLINE LEARNING to ensure that people receive the same principles and practices from the author himself and FACE-TO-FACE DISCUSSIONS with group members who will be making use of these principles and practices with one another in the workplace. Consultants are using these detailed steps and guidelines to facilitate the best possible learning outcomes for organizational members.
Lastly, it would be helpful (either before, during, or after you take the online courses) if you study the full-length articles that are available on our website, since they support—and deepen—the knowledge in our online courses:
The above information and links should help you decide which of our four certifications are right for you. Once you've had a chance to review these webpages, please Contact Us if you have any additional questions.