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COURSE Emails: An Example
1a. After the Spreadsheet Has Been Imported for ONE Participant
SUBJECT: An account email has just been sent to your client
As you requested, I just imported your spreadsheet, so your client will soon be receiving his/her account email (with the person’s username, password, and instructions for taking the online course or course collection).
INCLUDE THIS PARAGRAPH ONLY IF IT WASN’T INCLUDED BEFORE: Since your name is not on the spreadsheet, you are not authorized to take the online course or course collection unless you purchase it separately—even though this online product might have been placed in your account when you made the purchase. (Until we received your spreadsheet, we didn’t know if you would be taking this online product yourself, or if you had purchased it for someone else.)
INCLUDE THIS PARAGRAPH ONLY WHEN NECESSARY: The person on your spreadsheet, __________, has previously created a username account on our website. Since importing a spreadsheet cannot override a pre-existing account, that person will not receive a new account email from Kilmann Diagnostics. As such, please send the person these instructions for accessing our online products:
Since you have previously established a username account on Kilmann Diagnostics, the online course (or course collection) can already be accessed from your username panel. Just log in to your account on Kilmann Diagnostics, click on "My Online Courses" on the top-left side of the webpage, and you’ll find your way to your online course.
Occasionally, especially if firstname.lastname@example.org was not previously added to a person's address book or contact list, our email might be routed to his/her spam folder or junk mail (or blocked from the recipient’s mail server altogether).
In the event that our automated account email cannot be located in a person's inbox, spam, or junk folder, please have that person: (1) add email@example.com to his or her email contacts or address book and then (2) Request new password by using the same email address that you entered on the completed spreadsheet.
If your client contacts you because he/she can’t find that account email from us, you might immediately be tempted to ask me to fix this problem—but that will take extra time, since providing that account information after the fact has to be done manually. So please: First have the person follow the procedure above, since it will save everyone a lot of time and effort.
Of course, this tried-and-true procedure can't possibly work if an incorrect email address was entered on the original spreadsheet. If you should discover such an error, immediately send us a revised spreadsheet with the correct email address, so your client will soon receive the necessary account information to take the online course or course collection.
Lastly, since each online course includes a Final Exam (consisting of twenty-five, multiple-choice questions), you have the option of ensuring that your client has learned all the material in the course by requiring him or her to pass this exam (by achieving a score of 88 or more out of a possible 100 points). However, it’s up to you to choose this option and to then inform your client or group member of this requirement. Just so you know, the Final Exam can be taken as many as five times, since we wish to encourage participants to learn the material—not to add stress to their life. In fact, we won't inform you if your client scores less than 88 points on any occasion; we'll only inform you when he/she has passed the Final Exam. If you’ll be requiring your client to take (and pass) the Final Exam(s), let me know.
Thank you again for your spreadsheet. If you have any other questions, please ask.
(Customer Service Specialist II)