Kilmann Diagnostics Announces Blended Learning for Its Online Courses on Conflict Management and Change Management

Kilmann Diagnostics, an e-learning company that specializes in online courses on conflict management and change management, now features blended learning: combining the advantages of e-learning and m-learning technologies with the traditional benefits of face-to-face discussion—for the best of both learning worlds.

Newport Coast, CA (PRWEB) August 23, 2012

Kilmann Diagnostics (KD), the exclusive provider of online training for the Thomas-Kilmann Conflict Mode Instrument (TKI), now offers consultants, trainers, and coaches with specific guidelines for blended learning: Indeed, group members are more likely to apply what they learn from an online course when they can also discuss what they’ve learned within their work group.

The Complete ProgramRegarding the online aspect of blended learning, all of KD’s courses are not only recorded (so they can be watched anytime, anywhere, and at any pace), but they are also accessible on smartphones and Internet tablets and not just on desktop and laptop computers. Thus, KD’s recorded online courses are available with either mobile-learning or e-learning modalities—at the convenience of every group member. Dr. Ralph Kilmann—the author of several assessment tools as well as many books and articles—personally presents his own material in all of KD’s online courses. As a result, group members take these online courses directly from the source himself.

Regarding the face-to-face discussion aspect of blended learning (whether that interaction is live or virtual), once members have individually learned the online material at their own convenience, KD provides numerous guidelines as well as numbered steps for what should then be discussed in a group meeting (whether a work group, department, task force, project group, cross-functional team, or process improvement team). By going back and forth between individually viewing particular sections of each online course and then discussing that subject in their work group (often including the personalized results from a self-report assessment), members experience the educational synergy of blended learning. 

A great feature is that KD provides specific guidelines for the duration of each group meeting (usually 45, 60, or 90 minutes), outlines a detailed agenda for each discussion, and even stipulates how the group process should be managed for best results. Included in these guidelines is whether the immediate manager should be present during the group discussion or if it would be best to hold the meeting only among peers (before the culture allows for a candid and open discussion with the boss present). Groups can also decide if a facilitator, an experienced boss, or peer member should manage the group process.

Here is how Dr. Ralph Kilmann, the CEO of Kilmann Diagnostics, summarized his approach to blended learning: “The members of the same work group will gain extra benefits from taking our series of online courses as a group. Rather than members of an organization taking our online courses separately and thus independently, learning key principles and practices with workplace colleagues will not only enhance what every member learns from our online courses, but will also make it much easier to apply what is learned in the organization. Basically, when all group members learn the same language and the same concepts, review the same assessment tools and their personalized results, analyze and discuss the same business cases, and then follow the same guidelines for effective behavior—because all these principles are fully shared in the group, they are more likely to be put into practice when challenging problems and conflicts arise in the workplace.”

KD’s guidelines for blended learning are provided at no charge directly on its website: COURSES FOR GROUPS. These elaborate guidelines pertain to its entire sequence of online courses: (1) BASIC Training in Conflict Management (80 minutes with a 30-page manual); (2) ADVANCED Training in Conflict Management (8 hours with a 132-page manual); (3) Culture Management Course (6 hours with a 130-page manual); (4) Critical Thinking Course (6 hours with a 96-page manual); and (5) Team Management Course (4 hours with a 188-page manual). This series of online courses is also available in one package, The Complete Program, which parallels the exact sequence of discussions offered in KD’s guidelines for blended learning.


Since 2009, the mission of Kilmann Diagnostics is to resolve conflict throughout the world by providing online courses with the Thomas-Kilmann Conflict Mode Instrument (TKI) and other assessment tools. KD is the exclusive provider of online training for the TKI—worldwide. Visit: Kilmann Diagnostics.