Kilmann Diagnostics Announces the Organizational Courage Assessment

Kilmann Diagnostics, an e-learning company that provides online courses with the Thomas-Kilmann Conflict Mode Instrument (TKI), now offers an assessment tool that identifies four types of organizations that describe how employees cope with fear.

Newport Coast, CA (PRWEB) October 10, 2012

Kilmann Diagnostics (KD) offers a series of recorded online courses that rely on state-of-the-art assessment tools. These self-report instruments enable participants to become more aware of their own as well as other people's behavior—as demonstrated by the Thomas-Kilmann Conflict Mode Instrument (TKI). This enhanced awareness then propels greater personal and organizational success. 

Courage Assessment

KD now offers an additional assessment tool in its product line, the Organizational Courage Assessment, which was developed by Drs. Ralph H. Kilmann, Linda A. O’Hara, and Judy P. Strauss. As expressed by Dr. Ralph Kilmann, the CEO of Kilmann Diagnostics and co-author of the new assessment: “In today’s uncertain global economy, employees have to cope with increasing levels of fear on a daily basis. In fact, the fear of losing one’s job is now widespread, which then compromises what chances employees are willing to take for organizational success. Will they blow the whistle if they see product deficiencies, abusive behavior, or unethical behavior in the workplace—given they might lose their job if they speak out? Will employees challenge misguided management decisions or out-of-date work procedures—given they might receive negative performance reviews as a result?

"While some amount of fear has been part of the job in most organizations, the more dependent employees become on keeping their jobs and healthcare insurance, the more that fear might prevent them from doing what is truly in the best interests of their organization. The Courage Assessment was developed to look at the alternative ways of coping with fear in the workplace.”

The assessment reveals twenty possible acts of courage that go beyond what is safe and customary. Each member of a work group is asked to respond to these twenty acts in two different ways. First, he is asked to indicate how often he has observed these acts in his organization—or if any of these acts are not necessary because the members have already been doing what is needed for the long-term success of their organization. Second, for these same possible acts of courage, a person is asked to indicate how afraid group members would be of receiving negative consequences if they performed these acts in their organization.

The Courage Assessment reveals four types of organizations:

1. Courageous Organizations: If frequent acts of courage are observed and yet these acts were performed even though there was considerable fear present, the organization is courageous. The possible acts of courage are indeed actual acts of courage, because they were performed despite the fear: the defining quality of courage.

2. Quantum Organizations: If frequent acts of courage are observed while there is little fear in the situation, then the organization is defined as quantum. The necessary acts were performed, but members did not have to act with fear: they were supported by their managers, peers, systems, and procedures.

3. Fearful Organizations: If few acts of courage are observed and yet there is considerable fear present, then the organization is regarded as fearful. It is fear that is keeping members from doing what needs to be done for the long-term success of their organization and their own psychological well-being.

4. Bureaucratic Organizations: If few acts of courage are observed and members do not experience the fear of receiving negative consequences, the organization is considered bureaucratic. Members have resigned themselves to doing only what is officially and clearly outlined in their jobs; members are doing what is expected. Fear is not felt when people have given up trying to improve "the system."

The Courage Assessment takes only twenty minutes on average to complete and another fifteen minutes or so to graph the Courage Profile of a work group of five to fifteen members. Following completion of the graph, the members of the work group can begin discussing the many implications of having been assessed as one of four types of organizations—including how to remove fear from the workplace.

The Organizational Courage Assessment is available in a 26-page paper booklet for $12.95 from either Amazon or Barnes & Noble (and is also available in the U.K. and other countries). The survey booklet includes the instructions, items, scoring sheet, numerous profiles, interpretive materials, and several examples to help respondents understand the implications of different survey results. See: Sample Results and Interpretive Materials.

If consultants and their clients wish to learn how the Organizational Courage Assessment can be used as part of a systemwide program to revitalize an organization, Kilmann Diagnostics offers a 5-hour recorded online course: Quantum Transformation.


Since 2009, the mission of Kilmann Diagnostics is to resolve conflict throughout the world by providing online courses with the Thomas-Kilmann Conflict Mode Instrument (TKI) and other assessment tools. KD is the exclusive provider of online training for the TKI—worldwide. Visit: Kilmann Diagnostics.