Kilmann Diagnostics Announces the Team-Gap Survey

Kilmann Diagnostics, an e-learning company that provides online courses with the Thomas-Kilmann Conflict Mode Instrument (TKI), now offers an assessment tool that pinpoints the gaps between dysfunctional group behavior and the effective team behavior that's essential for success in today’s world.

Newport Coast, CA (PRWEB) June 19, 2012

Kilmann Diagnostics (KD) offers a series of recorded online courses that rely on state-of-the-art assessment tools. These self-report instruments enable participants to become more aware of their own as well as other people's behavior—as demonstrated by the Thomas-Kilmann Conflict Mode Instrument (TKI) and the Kilmann-Saxton Culture-Gap® Survey—which then propels greater personal and organizational success. 

Kilmanns Team-Gap SurveyKD now has an additional assessment tool in its product line: Kilmanns Team-Gap Survey. As expressed by Dr. Ralph Kilmann, the author of the survey: “The members of any work group have a great deal of knowledge and experience. But the crucial question is: Will all this available talent be used to manage business, technical, and organizational problems or will the expertise and information be wasted? My survey allows any group, whether a task force, project team, or formal department, to identify what might be getting in the way of its daily functioning, which then sets the stage for removing those nagging obstacles.”

Part 1 of the Team-Gap Survey asks group members to indicate, on a behaviorally anchored rating scale, the actual functioning of their work group. Part 2 asks them to indicate the desired functioning of their group on that same rating scale. The numerical difference between the actual and desired behavior is defined as a team-gap, which can be significant for one or more of these four areas:

1. "Cultural Norms" include all the behavior in a group that encourages—or discourages—adapting to today's complex and dynamic world, helping one another to change and improve (by giving positive and negative feedback to one another), continually learning new ideas and trying new ways of doing things, constantly striving to improve performance, and trusting other work groups and departments in the organization (including top management). A team-gap in Cultural Norms suggests that the actual functioning of the group on these "unwritten rules of behavior" is different from what is desired.

2. "People Management" includes all the behavior in a work group that encourages—or discourages—appreciating differences among group members (including differences in personality, perspectives, and assumptions), keeping members informed about all the things that affect them (via the boss), respecting others' egos and nurturing self-esteem, freely sharing ideas and opinions during group meetings (with no fear of ridicule or criticism), and communicating non-defensively. A team-gap in People Management indicates that the actual interpersonal interactions among group members are at odds with what is desired.

3. "Problem Management" includes all the behavior that encourages—or discourages—clarifying the group's goals and objectives, involving other people and work groups that have relevant information and expertise to solve problems, defining problems before taking action, analyzing assumptions when problems are complex (or are recurring), examining problems in an open and thorough manner (via the boss), and taking responsibility for decisions and actions. A team-gap in Problem Management indicates that the group's actual approach to addressing its problems is different from what is desired.

4. "Time Management" includes all the behavior in the work group that encourages—or discourages—clarifying and adjusting job priorities, planning how projects and activities will be coordinated, planning and organizing work group meetings and group discussions, setting the proper example for time management (via the boss), gaining the contribution of the quieter members in the group, and analyzing and improving group processes. A team-gap in Time Management suggests that the group's actual use of its time is different from its desired use.

The Kilmanns Team-Gap Survey is available in a 46-page paper booklet for $12.95 from either Amazon or Barnes & Noble (and is also available in the U.K. and other countries). The survey booklet includes the instructions, items, scoring sheet, numerous profiles, interpretive materials, and several examples to help respondents understand the implications of different survey results. See: Sample Results and Interpretive Materials.

If consultants and their clients wish to learn how Kilmanns Team-Gap Survey can be used as part of a systemwide program to revitalize an organization’s use of project management, committees, task forces, and process improvement teams, Kilmann Diagnostics offers an 8-hour online course: Team Management.


Since 2009, the mission of Kilmann Diagnostics is to resolve conflict throughout the world by providing online courses with the Thomas-Kilmann Conflict Mode Instrument (TKI) and other assessment tools. KD is the exclusive provider of online training for the TKI—worldwide. Visit: Kilmann Diagnostics.