Kilmann Diagnostics Expands The Complete Program of Its Online Courses to Include Group Training in Conflict Management

Kilmann Diagnostics, an e-learning company for conflict management and change management, has recently expanded “The Complete Program” of all its online courses to include the long-awaited course: Group Training in Conflict Management.

Newport Coast, CA (PRWEB) December 29, 2012

Kilmann Diagnostics (KD) has announced a new addition to “The Complete Program” of all its recorded online courses: Group Training in Conflict Management. The Complete Program is a series of recorded online courses on conflict management and change management. Aside from group exercises and business cases, these courses also make use of a variety of self-report assessment tools, such as the Thomas-Kilmann Conflict Mode Instrument (TKI). The TKI measures five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. 

One of KD’s online courses, Basic Training in Conflict Management, helps consultants, trainers, coaches, and mediators interpret an individual’s TKI Profile. This profile pinpoints which conflict modes a person might be using too much or too little, as compared to a large normative sample. But it hasn’t been entirely clear how to make use of the TKI assessment for groups—especially since a group is more than the sum of its members. In particular, a group usually has a boss or leader, a set of unwritten cultural rules about if, when, and how to confront differences, and a reward system that may penalize members who challenge the status quo...or the boss. All these group dynamics can significantly alter how members approach their conflicts. Often, in fact, members handle conflict inside their group very differently than they do outside their group.

In the past, it’s been customary to average group members’ TKI scores on the five conflict-handling modes and then try to figure out what those averages mean in terms of how well conflicts are being managed—and should be managed—in the group. Unfortunately, just averaging the TKI Profiles of group members ignores what makes a number of people a functioning group. Indeed, an assessment that was initially designed for interpreting individual conflict-handling behavior might have to be significantly modified before it can be used for effectively interpreting—let alone improving—how a group manages its conflicts.

GROUP Training in Conflict Management

We asked Dr. Ralph Kilmann, the CEO of Kilmann Diagnostics and coauthor of the TKI, how the new online course, Group Training in Conflict Management, modifies the use of the TKI assessment for groups: “To begin with, we no longer use the standard TKI instructions, which, in essence, ask individuals to indicate how they respond to differences across all possible situations. In other words, the traditional TKI assessment does not specify any situation at all. And yet people often proclaim that they approach differences very different at home than they do at work, or with their friends or neighbors.

“When the focus shifts to a specific setting, a work group, for example, we now ask members to take the TKI in terms of how they respond to conflict inside that specific group. Instead of diluting their TKI responses by not specifying a situation, and thus letting irrelevant situations creep into the results, by making the TKI instructions group specific, the results of the TKI become group specific. 

“In our Group Training course, we also ask group members to take a second TKI assessment. We again modify the TKI instructions, but this time we ask members how they manage differences outside their group—in all the other settings in their life.

“The results from these two modified TKI assessments can then be used to develop a Group TKI Profile: a tally of the members’ high and low conflict modes for both inside and outside their group. Sometimes the pattern of modes is similar across the inside/outside perspective; other times, the pattern of high and low modes reveals ‘situational differences.’ Indeed, when situational differences are evident, we know that the systems surrounding the group, including the boss, might be having an undue influence on how conflicts are being managed in the group. With situational differences, members are often overusing avoiding and accommodating inside the group, while they are perfectly comfortable using the more assertive modes, such as compromising and collaborating, outside their group.”

The new Group Training course not only shows how to develop these "four-fold" Group TKI Profiles, but also provides numerous guidelines for properly interpreting these diagnostic-rich diagrams: to pinpoint how a group can significantly improve its conflict-handling behavior for achieving greater success and satisfaction. 

With the addition of Group Training in Conflict Management, the price for The Complete Program increases to $1975, which now includes seven online courses, eight assessment tools (also allowing for two TKI assessments), and the seven downloadable course manuals (756 pages of professionally designed materials). If purchased separately, the total price of all these items would be $2680. Buying the online courses as a entire package, therefore, amounts to a significant savings, which is the way that Kilmann Diagnostics is encouraging consultants, trainers, and coaches to master this entire sequence of integrated material on conflict management and change management. 


Since 2009, the mission of Kilmann Diagnostics is to resolve conflict throughout the world by providing online courses with the Thomas-Kilmann Conflict Mode Instrument (TKI) and other assessment tools. KD is the exclusive provider of online training for the TKI—worldwide. Visit: Kilmann Diagnostics.