Kilmann Diagnostics Introduces an Upgrade Path for Its Two Premier Collections of Recorded Online Courses

Kilmann Diagnostics, an e-learning company, has recently added an upgrade path to its collections of online courses, The Complete Program and The TKI Package, which gives customers full credit for their previous purchases.

Newport Coast, CA (PRWEB) January 30, 2013

Kilmann Diagnostics (KD) has introduced an upgrade path for its two collections of online courses: The Complete Program and The TKI Package. 

The Complete Program

The Complete Program, which includes two assessments of the Thomas-Kilmann Conflict Mode Instrument (TKI), consists of seven online courses on conflict management and change management: (0) Quantum Transformation Course, (1) BASIC Training in Conflict Management, (2) GROUP Training in Conflict Management, (3) ADVANCED Training in Conflict Management, (4) Culture Management Course, (5) Critical Thinking Course, and (6) Team Management Course. If customers have previously purchased one or more of these courses, KD’s upgrade path will credit them with the full amount they already paid toward the price of The Complete Program: $1975. And unlike the separate courses that expire in 90 days, The Complete Program can be accessed for a full year.

The TKI Package

The TKI Package, which also includes two TKI assessments, consists of the three online courses on conflict management: (1) BASIC Training, (2) GROUP Training, and (3) ADVANCED Training in Conflict Management. KD’s new upgrade path offers previous customers full credit for what they paid for one or more of these courses toward the price of The TKI Package: $875. And even though the separate courses expire in 90 days, The TKI Package can be accessed for six months.

Dr. Ralph Kilmann, the CEO of Kilmann Diagnostics, had this to say about the rationale behind KD’s new upgrade path: “Previous customers who purchased one or more online courses, and may have done so even before we created The Complete Program or The TKI Package, can now benefit from their previous investment. They just have to contact us by e-mail or phone and they will be upgraded to either collection of our online courses. We simply charge them the difference between the price of the program or package and the total of they had previously paid for one or more courses. For new customers, this upgrade path means that anyone can first purchase a single course before they decide to invest in a larger collection of our online courses. And if they later decide to upgrade, their previous purchases are fully credited toward the price of either The Complete Program or The TKI Package. In the spirit of the collaborating mode, our upgrade path is a win-win for everyone.”

Dr. Kilmann concluded with this reminder: “The price for either The Complete Program or The TKI Package is much less than purchasing each course separately. As a result, our upgrade path allows our customers to try out one or more courses and then save the same amount as if they had purchased a collection of our courses at the start. I think this is a great way for our customers to experience the quality of our online courses without losing any of our discounts or the many other benefits that come with The Complete Program or The TKI Package.”


Since 2009, the mission of Kilmann Diagnostics is to resolve conflict throughout the world by providing online courses with the Thomas-Kilmann Conflict Mode Instrument (TKI) and other assessment tools. KD is the exclusive provider of online training for the TKI—worldwide. Visit: Kilmann Diagnostics.