Kilmann Diagnostics Now Offers the Culture-Gap® Survey in an Online Format

Kilmann Diagnostics, an e-learning company that provides online courses with the Thomas-Kilmann Conflict Mode Instrument (TKI), now offers an online assessment that identifies the subtle gaps between outdated behavioral habits that drag the organization down and the healthy behaviors that are needed for success today.

Newport Coast, CA (PRWEB) August 12, 2015

Kilmann Diagnostics (KD) offers a series of recorded online courses that rely on long-proven assessment tools, such as the Thomas-Kilmann Conflict Mode Instrument (TKI). These self-report assessments enable participants to become more aware of their own behavior as well as other people's behavior, which then propels greater personal and organizational success.

The Kilmann-Saxton Culture-Gap® Survey, which has been an important supplement for helping participants to get the most of KD’s six-hour Culture Management Course, was previously only available as a paper booklet from and other booksellers. But now, anyone can purchase this survey directly from Kilmann Diagnostics and then take the survey online in about 15 minutes. Participants then receive their scores immediately after—no more waiting to receive a booklet and no more having to manually calculate scores. Respondents also have access to a downloadable file that allows them to graph and interpret their results.

Culture-Gap SurveyThe online Culture-Gap Survey, just as the paper booklet, provides a systematic tool for pinpointing cultural norms. Part 1 of the survey assesses the actual norms that are operating in a work group. Part 2 assesses the desired norms that would improve the group's performance, job satisfaction, and morale. Any differences between actual and desired norms are referred to as Culture-Gaps, which if left hidden and silent would continue to block all efforts at organizational improvement.

Once respondents complete Parts 1 and 2 of the Culture-Gap® Survey and immediately receive their results, they can then graph their own Culture-Gap® Profile. If they have access to the other members in their work group, department, or the entire organization, they can also graph additional Culture-Gap® Profiles. These various profiles will enable them to pinpoint the particular Culture-Gaps that are barriers to organizational success. Specifically, four culture-gaps are identified:

1. Task Support includes cultural norms that are technical in nature with a short time frame. For example: "Share information with other groups only when it benefits your own work group" versus "Share information to help other groups."

2. Task Innovation includes cultural norms that are technical in nature with a long time frame. For example: "Discourage creativity" versus "Encourage creativity."

3. Social Relationships includes cultural norms that have a people orientation with a short time frame. For example: "Don't bother getting to know the people in your work group" versus "Get to know the people in your work group."

4. Personal Freedom includes cultural norms that have a people orientation with a long time frame. For example: "Live for your job or career" versus "Live for yourself and your family."

Culture-Gap Profile

Because the two underlying dimensions of cultural norms—technical versus people and short term versus long term—cover such a broad spectrum of experience in an organization, the resulting four types of Culture-Gaps capture the great variety of behaviors that affect both job satisfaction and performance.

As a bonus, the online version of the Culture-Gap Survey also includes another useful download, Work Sheets for Identifying and Closing Culture-Gaps, which previously was only available as a separate paper booklet (selling for $12.95 on Amazon and other booksellers). The price of both the online Culture-Gap Survey and the Work Sheets is only $25 per person and there are quantity discounts when the survey is purchased for 50 (100, 500, etc.) or more participants.

NOTE: "Culture-Gap" is a registered trademark of Organizational Design Consultants (ODC), the parent company of Kilmann Diagnostics.


Since 2009, the mission of Kilmann Diagnostics is to resolve conflict throughout the world by providing online courses with the Thomas-Kilmann Conflict Mode Instrument (TKI) and other assessment tools. KD is the exclusive provider of online training for the TKI—worldwide. Visit: Kilmann Diagnostics.