Optional Readings for Our Online Courses

THE TKI: BASIC AND ADVANCED TRAINING IN CONFLICT MANAGEMENT

  1. Kilmann, R.H. "Celebrating 40 Years with the TKI Assessment: A Summary of My Favorite Insights," CPP Author Insights, April 2011.
  2. Kilmann, R. H. "A Brief History of the Thomas-Kilmann Conflict Mode Instrument," Kilmann Diagnostics Website, 2009.
  3. Kilmann, R. H. "Frequently Asked Questions About the Thomas-Kilmann Conflict Mode Instrument," Kilmann Diagnostics Website, 2009.
  4. Kilmann, R. H. "Using the Thomas-Kilmann Conflict Mode Instrument," Kilmann Diagnostics Website, 2009.
  5. Kilmann, R. H., and Thomas, K. W. "Developing a Forced-Choice Measure of Conflict-Handling Behavior: The MODE Instrument," Educational and Psychological Measurement, Vol. 37, No. 2 (1977), 309-325.
  6. Schaubhut, N. A. "Technical Brief for the Thomas-Kilmann Conflict Mode Instrument: Description of the Updated Normative Sample and Implications for Use" (Mountain View, CA: CPP, Inc., 2007).
  7. Herk, N. A., Thompson, R.C., Thomas, K. W., and Kilmann, R. H. International Technical Brief for the Thomas-Kilmann Conflict Mode Instrument (Mountain View, CA: CPP, Inc., 2011).
  8. Wade, R. "Call Centers Can Increase Customer Satisfaction Through Effective Conflict Management" (Mountain View, CA: CPP, 2008).
  9. Thomas, K. W. "Making Conflict Management a Strategic Advantage" (Mountain View, CA: CPP, 2008).
  10. Thomas, K. W., Thomas, G. F., and Schaubhut, N. A. "Conflict Styles of Men and Women at Six Organization Levels," International Journal of Conflict Management, Vol. 14, No. 2, 2008.
  11. CPP, Inc. "Global Human Capital Report: Workplace Conflict and How Businesses Can Harness It to Thrive" (Mountain View, CA: CPP, 2008).

 

THE TKI AND THE MBTI: ADVANCED TRAINING IN CONFLICT MANAGEMENT

  1. Kilmann, R. H. "My Forty Years with the MBTI and TKI Assessments," CPP Insider Newsletter, September 2009.
  2. Kilmann, R. H. "Using the Myers-Briggs Type Indicator with the Thomas-Kilmann Conflict Mode Instrument," Kilmann Diagnostics Website, 2009.
  3. Kilmann, R. H., and Thomas, K. W. "Interpersonal Conflict-Handling Behavior as Reflections of Jungian Personality Dimensions," Psychological Reports, Vol. 37, No. 3 (1975), 971-980.
  4. Kilmann, R. H., and Mitroff, I. I. "Qualitative versus Quantitative Analysis for Management Science: Different Forms for Different Psychological Types." Interfaces, Vol. 6, No. 2 (1976), 17-27.

 

PROBLEM MANAGEMENT: ADVANCED TRAINING IN CONFLICT MANAGEMENT

  1. Kilmann, R. H. "Problem Management: A Behavioral Science Approach," in Zaltman G. (Ed.), Management Principles for Nonprofit Agencies and Organizations (New York: American Management Association, 1979), 213-255.
  2. Kilmann, R. H., and Mitroff, I. I. "Problem Defining and the Consulting/Intervention Process." California Management Review, Vol. 21, No. 3 (1979), 26–33.
  3. Kilmann, R. H., Benecki, T. J., and Shkop, Y. M. "Integrating the Benefits of Different Efforts at Management Consulting: The Case of Human Resources, Organization Development, and Organization Design." In G. J. Gore and R. G. Wright, Eds., The Academic Connection (Dubuque, IA: Kendall/Hunt, 1979), pages 216–226.
  4. Kilmann, R. H. "Designing Collateral Organizations,"Human Systems Management, Vol. 3, No. 2 (1982), 66-76.

 

THE BIG PICTURE AND THE EIGHT TRACKS: ALL ONLINE COURSES

  1. Kilmann, R. H. Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning (Newport Coast CA: Kilmann Diagnostics, Paperback Edition, 2011).
  2. Kilmann, R. H. Workbook for Implementing the Tracks: Volumes I, II, and III (Newport Coast, CA: Kilmann Diagnostics, 2011).
  3. Kilmann, R. H. Logistics Manual for Implementing the Tracks: Planning and Organizing Workshop Sessions (Newport Coast, CA: Kilmann Diagnostics, 2011).
  4. Kilmann, R. H., O'Hara, L. A., and Strauss, J. P. "Developing and Validating a Quantitative Measure of Organizational Courage," Journal of Business and Psychology, Vol. 25, No. 1 (2010), 15–23.

 

THE CULTURE TRACK: CULTURE MANAGEMENT COURSE

  1. Kilmann, R. H. "Diagnosing an Organization’s Culture for Dysfunctional Behavioral Norms." Adapted from R. H. Kilmann, Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning (Newport Coast, CA: Kilmann Diagnostics, 2011), 97–107.

 

THE SKILLS TRACK: CRITICAL THINKING COURSE

  1. Kilmann, R. H. "Assumptional Analysis: The Essence of Quantum Thinking." Adapted from R. H. Kilmann, Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning (Newport Coast, CA: Kilmann Diagnostics, 2011), 121–135.

 

THE TEAM TRACK: TEAM MANAGEMENT COURSE

  1. Kilmann, R. H. "A Completely Integrated Program for Creating and Maintaining Organizational Success," Organizational Dynamics (Summer 1989), 4-19.

 

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