Our Final Exams and Sample Questions


Every one of our online courses includes an optional Final Exam, which allows you to test what you've learned. However, if you would like to receive a certificate of completion for our most intellectually challenging courses (ADVANCED Training in Conflict Management and the Critical Thinking Course) or if you want to receive CERTIFICATION for a course collection (either The Complete Program or The TKI Package), you are then required to pass certain Final Exams.

if you make a group purchase of an online course (or a course collection), each Final Exam gives you the option of ensuring that your group members learn all the material that you purchased for them—if you decide to require them to show their mastery by passing the Final Exam(s). But we will only notifiy you when a group member passes an exam.


Below is one question from each of our Final Exams, so you can get a good idea of what to expect. Every Final Exam consists of twenty-five such questions. You must achieve at least an 88 out of a 100 possible points in order to pass an exam. In case you do not pass an exam on any occasion, you'll immediately be informed of each incorrect response. You have as many as five times to pass a Final Exam.

NOTE: Below the sample questions, you'll see the standard instructions that proceed each Final Exam, which describe our procedures in more detail.


00. Expanding Consciousness Course

If an integrative solution can be developed, what role do the surrounding systems play in the person's sense of self?

Choose one: 

(A) the systems are irrelevant to the person's sense of self

(B) the systems are separate from the person's sense of self

(C) the surrounding systems enslave the person

(D) the systems will hopefully support the person's sense of self

(E) the person is fully responsible for improving his surrounding systems

0. Quantum Transformation Course

On the Organizational Courage Assessment, a low fear score and a high observe score suggest what type of organization?

Choose one:

(A) a Newtonian organization

(B) a fearful organization

(C) a quantum organization

(D) a courageous organization

(E) a large organization

1. BASIC Training in Conflict Management


Which dimension on the TKI Conflict Model represents the extent to which a person tries to get his own needs met?

(A) assertiveness

(B) cooperativeness

(C) protective

(D) distributive

(E) integrative

2. GROUP Training in Conflict Management

If there are situational similarities and ineffective conflict-handling behavior in a group, what action recommendation might be suggested?

(A) transform systems and develop people

(B) endorse systems and develop people

(C) transfer wisdom to other settings

(D) diagnose other critical success factors

(E) have every group member take the TKI assessment again


3. ADVANCED Training in Conflict Management


Which psychological function supports the competing mode of conflict management?

(A) sensation

(B) intuition

(C) thinking

(D) feeling

(E) extraversion

4. Culture Management Course


What is the primary force behnd culture?

(A) the reward system

(B) peer-group pressure

(C) directives from the boss

(D) standard operating procedures

(E) strategic plans

5. Critical Thinking Course


Normative Assumptional Analysis is based on which underlying principle?

(A) people should be able to judge other people's assumptions

(B) assumptions are the fixed properties of stakeholders

(C) assumptions are the changeable properties of stakeholders

(D) cultural norms must support assumptional analysis

(E) normal people can do assumptional analysis

6. Team Management Course


What is the right reason to separate peers from their immediate boss during group discussions in the culture and skills tracks?

(A) members don't feel safe to express their true opinions in front of their boss

(B) members are too competitive in front of their boss

(C) members fully trust their boss

(D) the boss doesn't plan on attending all the workshop sessions

(E) the boss doesn't support the improvement program

7. Strategy-Structure Course

If an organization has formed its subunit boundaries around task flow in an idealized (perfect) way, which type of task flow would be contained within work units?

(A) pooled

(B) reciprocal

(C) dotted

(D) independent

(E) vertical

8. Reward Systems Course

Which of the following type of information is NOT needed for members to determine the credibility of their reward system?

(A) the criteria for high performance

(B) the intrinsic rewards that are available for high performance

(C) the performance ratings for others working at similar jobs

(D) the rewards actually distributed to these other members

(E) the extrinsic rewards that are available for high performance


9. Process Management Course

Which of the following is NOT an essential step of process management?

(A) improving processes

(B) negotiating processes

(C) controlling processes

(D) describing processes

(E) removing systemic barriers to success


Select one of the (A) to (E) responses for each of the 25 items in this Final Exam. Each correct answer counts 4 points. You'll need to receive at least 88 out of a possible 100 points in order to show mastery of the course material. 

Only one exam item will appear on each page. You can change your response to an item as many times as you like. When you are satisfied with your selection for an item, click on the "Next" button. NOTE: If you click on "Next" without having made a selection, you'll receive a message on the top of the page: "You must provide an answer." Despite this message, you can still "Skip" an item and return to it at a later time by making use of a convenient pull-down menu (Question 1 to 25). But it's a good idea to write down each item number that you skip, since an item without a response is scored as incorrect. So make sure you select one of the (A) to (E) responses for all 25 items BEFORE you click "Finish" at the end of the exam.

After you click "Finish," you will be forwarded to another page where you'll receive your results for the exam, including a list of which items had the wrong (or no) selection. If you didn't receive a passing grade, you can review the course materials and then take the exam again. In fact, you can take the exam a total of five times, which gives you ample opportunity to learn the key principles and practices of this course. NOTE: If you don't pass the exam on any occasion, you are the only one who receives the results. We get notified only when you receive an 88 or more points and thus have passed the Final Exam.

If you have any questions about our Final Exams or these exam procedures, please Contact Us.


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