Our Mission

KILMANN DIAGNOSTICS is a professional firm that's dedicated to resolving conflict throughout the world. We are the exclusive provider of online training for the Thomas-Kilmann Instrument—worldwide. Making effective use of the TKI, we offer two online courses on conflict management that provide the foundation for our completely integrated program:

    1. BASIC Training in Conflict Management (eighty minutes)
    2. ADVANCED Training in Conflict Management (eight hours)

Building on our BASIC and ADVANCED courses, we currently offer three online courses on change management. These additional courses provide the means for establishing a healthy culture, enhancing critical thinking skills for addressing complex problems and conflicts, and promoting teamwork throughout an organization:

    3. Culture Management (six hours)
    4. Critical Thinking (six hours)
    5. Team Management (four hours)

If you would like to take all of our online courses on conflict management and change management, we offer the entire series in one integrated package:

    6. The Complete Program (twenty-five hours)

NOTE: If you are a member of a work group and wish to benefit from taking our online courses with your colleagues, please review this page: COURSES FOR GROUPS.

Soon we will offer additional courses: Quantum Transformation, Group Conflict Modes, Strategy-Structure Conflicts, and Reward System Conflicts. As a completely integrated program, all our online courses provide new perspectives and enhanced skills for resolving all kinds of conflicts among people, organizations, and nations.

As illustrated in the figure below, while the HUB of Kilmann Diagnostics is conflict management, the SPOKES of "The Quantum Wheel" are the eight tracks for achieving long-term success, happiness, and meaning.

The first three tracks represent the behavioral infrastructure (the culture, skills, and teamwork) of a group, community, or organization. The next two tracks document the formal systems: Where are we headed (strategy)? How can we organize to get there (structure)? And what do we receive for helping out (rewards)? The last three tracks enable people to improve their key processes (decisions and actions), as guided by their behavioral infrastructure and formal systems.

What is the principle behind this sequence of transformation? Each track establishes the foundation for achieving the full potential of each subsequent track. Indeed, learning how to make the best use of the entire sequence of eight tracks will give you the essential tools for achieving both your personal and professional goals.