Overview of Our Online Courses

KILMANN DIAGNOSTICS is an e-learning company that's dedicated to resolving conflict throughout the world. We pursue this noble mission by combining the wisdom of conflict management with change management—based on a deep understanding of human consciousness and quantum transformation. 

To learn about the advent of the new Consciousness Revolution, which is sure to become the future of organizational development and human resource management, we offer you our most far-reaching and paradigm-breaking online course:

   00. Expanding Consciousness Course (6 hours for 6 CEUs) $400

To experience a grand overview of all our online courses on conflict management and change management, we offer you our most integrative online course:

    0. Quantum Transformation Course (5 hours for 5 CEUs) $400

Making effective use of the TKI, we offer three online courses on conflict management that provide the foundation for our completely integrated program for quantum transformation:

    1. BASIC Training in Conflict Management (80 minutes for 1 CEU) $225
    2. GROUP Training in Conflict Management (3 hours for 3 CEUs) $275
    3. ADVANCED Training in Conflict Management (8 hours for 8 CEUs) $500

Building on our BASIC, GROUP, and ADVANCED courses, we offer three online courses on change management (with a fourth one on the way). These three courses—making effective use of the TKI and our other assessment tools—provide the means for establishing a healthy culture, enhancing critical thinking skills for addressing complex problems, and fostering teamwork throughout an organization:

    4. Culture Management Course (6 hours for 6 CEUs) $400
    5. Critical Thinking Course (6 hours for 6 CEUs) $400
    6. Team Management Course (4 hours for 4 CEUs) $400
    7. Strategy-Structure Course (3 hours for 3 CEUs) $300
    8. Reward Systems Course (4 hours for 4 CEUs) $400
    9. Process Management Course (4 hours for 4 CEUs) $400

If you would like to take all of our online courses on conflict management and change management, we offer the entire series in one collection at a considerable savings:

    10. The Complete Program (50 hours for 50 CEUs) $2475

If you would like to gain mastery of the Thomas-Kilmann Instrument (TKI), we offer our three TKI-based courses, including two TKI assessments, in one collection at a nice discount:

    11. The TKI Package (12 hours for 12 CEUs) $875

NOTE: If you are a member of a work group and wish to benefit from taking our online courses with your colleagues, please review this page: COURSES FOR GROUPS.

Since each course includes an optional Final Exam (consisting of twenty-five, multiple-choice questions), you can easily test your knowledge of the subject matter after you complete any of our online courses. Moreover, two of our courses, (1) ADVANCED Training and (2) Critical Thinking, award a "certificate of achievement" when you pass the Final Exam (receiving at least 88 out of a possible 100 points). The Complete Program awards our highest certificate when you pass a total of seven exams: (1) EITHER Quantum Transformation OR Expanding Consciousness, (2) GROUP Training, (3) ADVANCED Training, (4) Critical Thinking, (5) EITHER Culture Management OR Team Management, (6) EITHER Strategy-Structure OR Reward Systems, and (7) Process Management. And if you make a group purchase of any online course, its Final Exam makes it easy for you to ensure that your group members have learned all the material that you especially purchased for them.

If you wish to learn more about our online courses, visit: SUMMARY OF COURSES. You can also read what previous participants have said: Testimonials. And you can Contact Us. 

To get a quick glimpse of the depth—and breadth—of our integrated program, below you'll find a detailed outline of our course: ADVANCED Training in Conflict Management. NOTE: The presentation slides alongside the course topics are derived from the 134-page Course Manual that every participant can download before starting the course.



Learning Outcomes

Presentation Slides

  • you will learn how to make expert use of the TKI for understanding and addressing conflicts in different situations
  • you will learn how to make expert use of the TKI and the MBTI for appreciating and managing complex problems
  • you will learn how to manage and continually improve group process—making effective use of the Process Observer (PO)
  • you will learn how to use the five steps—and minimize the five errors—of problem management
  • you will learn how to design a Problem Management Organization (PMO) for the most complex and important problems facing an organization—making use of psychological types, conflict modes, and group process


Seeing the Big Picture
The Big Picture

  • seeing the organization as a complex hologram: the setting (external stakeholders), the organization (strategy-structure and the reward system), the individual (skills for managing people and problems), the culture (shared assumptions and cultural norms) the group (establishing teams and improving group process), and the results (satisfying external and internal stakeholders)
  • removing the systemic barriers via the eight tracks: culture, skills, teams, strategy-structure, reward system, gradual process, radical process, and learning process
  • making sure that cultural norms and the reward system encourage effective conflict management and participation in a Problem Management Organization (PMO)


Foundations of Conflict Management
Additional Dimensions

  • dualities, polarities, incompatibilities, differences, forces, and tensions...which define conflict in everyday life—and in the workplace
  • costs of unresolved conflicts
  • benefits of managing conflict effectively
  • when to use different instructions for the TKI, depending on the situation
  • reviewing your TKI results
  • assertiveness versus cooperativeness
  • the distributive versus integrative dimension
  • the protective dimension of fear and spite
  • systems that surround conflict management (85% is the system and 15% is the person)
  • the eight key attributes of a conflict system
  • the best approach for managing conflict
  • achieving satisfaction with different approaches to conflict management


Foundations of Psychological Type
Psychological Types

  • reviewing your results from taking the Myers-Briggs Type Indicator (MBTI)
  • revisiting your preferences for assimilating information and making decisions, including extraversion and introversion
  • understanding the four—core—psychological types: ST, NT, SF, and NF
  • appreciating the relationships among the four psychological types and organizational design, the steps of problem management, and the dimensions of conflict management
  • learning why each psychological type always perceives—and judges—different aspects of a complex problem or situation
  • learning the potential for organizing four groups (ST, NT, SF, and NF) to ensure that a complex problem will be seen by all four perspectives


Group Process and the Process Observer (PO)
Process Observer Form

  • the key principles of group process: planning versus doing, assumption testing, decomposing the task, task leadership, group maintenance, process vs. content, listening versus speaking, supportive communication, conflict modes, and leadership styles
  • learning the role of the Process Observer (PO): one member of the group observes the group process throughout the meeting; afterward, the PO gives feedback to members so they can improve the process during their next meeting; at the start of the next meeting, another member is assigned the role of PO, and the process continues
  • the regular use of a PO should not be avoided; otherwise, discussions and group meetings can't—and won't—improve

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Introduction to Problem Management and a Case Study
Problem Management

  • defining a problem as a significant gap between "what is" and "what should be," according to any key stakeholder of the organization
  • the five steps of problem management: sensing problems, defining problems, deriving solutions, implementing solutions, and evaluating outcomes
  • the five errors of problem management: sensing errors, defining errors, solving errors, implementing errors, and evaluating errors
  • using the four psychological types (ST, NT, SF, and NF) for problem management
  • using the five conflict modes (competing, collaborating, compromising, avoiding, and accommodating) for problem management
  • practicing problem management on a case study and reporting your conclusions


The Nature of Problems

The Nature of Problems

  • simple problems: if one individual can have all the necessary information and expertise to solve the problem
  • complex problems: if one individual cannot possibly have all the necessary information and expertise to solve the problem
  • for simple problems, there is only one decision tree: the trunk defines the problem and the branches offer solutions
  • for complex problems, there are many decision trees: each tree represents a different definition of the problem and alternative solutions
  • the problem forest: the number and variety of decision trees that define a complex problem
  • when should problems be approached by using one individual, one group, or many groups?


The Problem Management Organization (PMO)


  • creating a problem management organization (PMO) for only the most complex problems
  • recruiting and then assigning 10 to 20 diverse members to their type groups (ST, NT, SF, NF), also known as C-Groups (Conclusion Groups)
  • each C-Group proceeds with the five steps of problem management and then debates its conclusions with the other C-Groups
  • forming an S-Group (Synthesis Group) from two representatives of each C-Group, who together have a balanced TKI Profile
  • sorting the unresolved issues into the five conflict-handling modes
  • proceeding to address each unresolved issue with its assigned conflict mode
  • reporting on how the chosen solutions will be implemented to address the initial problems


Upon successful completion of the optional Final Exam, you'll receive a personalized Certificate for ADVANCED Training in Conflict Management:















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