Refund Policy

WHEN YOU PURCHASE THE TKI FOR YOURSELF

As soon as you purchase the TKI for yourself, you have 90 days to complete this online assessment and download your TKI Report. Within 30 days from the purchase date, if you happen to change your mind for any reason, just contact us and you’ll receive a full refund so long as you have not yet completed the TKI. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or if you have already taken the TKI. NOTE: If you have access to the TKI as part of The Complete Program, we don't offer any refund if you choose not to take the "free" TKI that is bundled with this package of all our online courses.

WHEN YOU PURCHASE THE TKI FOR OTHERS

If you purchase the TKI for someone else (for one client) or for several other persons (for a training program), the TKI’s 90-day expiration period begins as soon as we import your KD_Spreadsheet (which includes the required account information for one or more persons). Within 30 days from the purchase date, if you change your mind for any reason (if, for example, your training program gets cancelled), just contact us and you’ll receive a full refund for any unused TKIs. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or for any group members who've already taken the TKI. NOTE: If you purchased The Complete Program for one or more persons, we don't offer any refund if they choose not to take the "free" TKI that is bundled with this package of all our online courses.

Because making a group purchase allows you to submit fewer names on your KD_Spreadsheet than the number of TKIs that you purchase, there might be a number of open, unassigned TKIs in your account. At a later date, these open TKI slots can be assigned to additional group members through a new KD_Spreadsheet. But if one year has elapsed since the date of purchase and your account still has unassigned TKIs, those open slots officially expire and can no longer be assigned to any persons.

Some of your assigned members might drop out of a training program before they take the TKI and before their TKI expires. For this case, you have the option of asking us to reassign those unused (but still active) TKIs to your next group purchase—if that purchase is made within that same 90-day period. An initially assigned TKI, however, can be reassigned to another person only once.

WHEN YOU PURCHASE OUR COURSES OR DOWNLOADS

As soon as you purchase any of our online courses or downloadable files for yourself, you’ll have instant access to these online services for a period of 90 days (except for The Complete Program, which has an expiration period of one year). Since it isn’t possible to return any of these intangible services to us (as would be the case for tangible products), we don't offer any refund "for returns" in whole or in part for any of our courses or downloads.

If you purchase any of our online courses or downloadable files for someone else (or for several participants), the expiration period begins as soon as we import your KD_Spreadsheet. If you have purchased an online course for more people than are listed on your initial spreadsheet, those unassigned courses are valid for one year from the date of purchase. Those open slots can subsequently be assigned to additional members with a new KD_Spreadsheet. But if one year has elapsed since the date of purchase and your account still has unassigned online courses, those open slots officially expire and can no longer be assigned to any persons.

If you have any questions about any aspect of our Refund Policy, please Contact Us.