Review Our Policies and Procedures

Click on the link that pertains to a policy statement:

1. Copyright, Use, and Hold-Harmless Agreement
2. Purchasing Options
3. Privacy Policy

4. Refund Policy
Renewal Policy
6. Upgrade Path 



All Online Courses (including Course Manuals) are Copyright © 2009–2019 by Kilmann Diagnostics. All Workbook Downloads and all Online Assessments (other than the TKI) are Copyright © 1991–2019 by Organizational Design Consultants. All rights reserved. No part of the Online Assessments, Workbook Downloads, or Online Courses (including any visual image or sound clip from video presentations) may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without prior written permission of Kilmann Diagnostics.

Whether I purchased an online product for myself, or if someone else purchased an online product for me, I agree that I will not allow another person to use either my private account on this website or my registered Elevate account for taking the TKI assessment. I also agree that I will not use another person's private account for any reason whatsoever.

Based on a one-time authorization from Kilmann Diagnostics, I agree to print one copy—and only one copy—of any Course Manual or Workbook Download for my personal use. I agree not to print additional copies of any or all pages of these copyrighted materials and not to electronically distribute any or all pages of these copyrighted materials—unless I receive prior written permission from Kilmann Diagnostics.
Regarding the Final Exam for an online course, I agree that Kilmann Diagnostics can inform my sponsor (the person who made the purchase) when I pass the exam. But my sponsor will not be informed of my score or if I happen not to pass the exam on any occasion.
Moreover, I agree that my TKI Profile and Interpretive Report can be released to whomever purchased my assessment or whomever my sponsor designates as the facilitator for a training workshop, coaching session, or other type of educational program.
I agree that my purchase of an Online Assessment, an Online Course, The Complete Program, or The TKI Package is not transferable to another person or persons. If someone else purchased any of these online products for me, that privilege is also not transferable to another person or persons. In case of group purchases, any substitution of a current (active) member for a new member must be authorized in advance. 
I also agree that I will not utilize the knowledge from any online product to intentionally harm others. I further agree to release Kilmann Diagnostics (including its officers, employees, and affiliated persons and companies) from all liability, including any actions or causes of action of every kind, nature, and description arising out of, or incidental to, Online Assessments, Online Courses, Course Materials, and Workbook Downloads.


For all our online products, we must receive full payment in advance before you (or your clients) can gain access to our online courses, assessments, and books. There are only two exceptions: If you wish to purchase one of our course collections, instead of having to pay the full amount in advance, we offer: (1) The Complete Program — Interest-Free Payment Plan and (2) The TKI Package — Interest-Free Payment Plan.

You have several purchasing options that are based on the dollar amount of your order and your preferred method of payment. See our Privacy Policy in the next section to learn how we collect, use, and protect your billing information.

Purchase on our website: Add the item(s) you wish to purchase to your shopping cart. You can then complete your purchase by using Visa, MasterCard, Discover Card, or American Express.

Purchase on the phone: You can call us seven days a week between 8 a.m. and 8 p.m. Pacific Time at (949) 497-8766 and place your order. You can use Visa, MasterCard, Discover Card, or American Express to make your payment, as long as the total amount of your order does not exceed $5,000 (or your charge card limit, if it's less than $5,000).

Wire to our bank account: For any purchase of any total amount (but especially for purchases over $5,000), you can e-mail your order to and then wire your total payment to our bank account. Please contact us for more information.

Mail to Kilmann Diagnostics: For any purchase of any total amount (but especially for purchases over $5,000), you can e-mail your order to and send a personal or business check to:

Kilmann Diagnostics
1 Suprema Drive
Newport Coast, CA 92657

If you need an invoice for any of our purchasing options, please Contact Us.



Your privacy is very important to us. This notice summarizes the information we collect, how it is used, how it is safeguarded, how it is stored, and for how long we keep it on our secure server:

As part of the purchasing process and keeping your purchases secure in your username account (which includes a unique username and password), we require your first name, last name, e-mail address, city, state/province, country, phone number, company name (optional), and charge card information.

We use this private information for establishing your username account, processing your payments, making refunds (if necessary), handling your billing questions, providing you with invoices or receipts, informing you of discounts and price changes, and asking for your feedback about our online products and services.

We store your private information on a highly secure server for a reasonable period of time (generally, for a few years), so we can respond to your questions about your prior purchases, which includes our being able to extend to you full credit for your prior course purchases whenever you wish to benefit from our Upgrade Path to a relevant course collection. At any time, you can delete your private account on our website, along with your private information.

Only KD personnel have access to your account and information. We will not supply any of this information to any other persons or organizations. We only use this information to process your order and better serve your needs.



As soon as you purchase the TKI for yourself, you have 90 days to complete this online assessment and download your TKI Report. Within 30 days from the purchase date, if you happen to change your mind for any reason, just contact us and you’ll receive a full refund so long as you have not yet completed the TKI. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or if you have already taken the TKI. NOTE: If you have access to the TKI as part of The Complete Program or the TKI Package, we don't offer any refund if you choose not to take the two "free" TKIs that are bundled with these two course collections.

If you purchase the TKI for someone else (for one client) or for several other persons (for a training program), the TKI’s 90-day expiration period begins as soon as we import your KD_Spreadsheet (which includes the required account information for one or more persons). Within 30 days from the purchase date, if you change your mind for any reason (if, for example, your training program gets cancelled), just contact us and you’ll receive a full refund for any unused TKIs. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or for any group members who've already taken the TKI.

Because making a group purchase allows you to submit fewer names on your KD_Spreadsheet than the number of TKIs that you purchase, there might be a number of open, unassigned TKIs in your account. At a later date, these open TKI slots can be assigned to additional group members through a new KD Spreadsheet. But if one year has elapsed since the date of purchase and your account still has unassigned TKIs, those open slots officially expire and can no longer be assigned to any persons.

Some of your assigned members might drop out of a training program before they take the TKI and before their TKI expires. For this case, you have the option of asking us to reassign those unused (but still active) TKIs to your next group purchase—if that purchase is made within that same 90-day period. An initially assigned TKI, however, can be reassigned to another person only once.

As soon as you purchase any of our online courses, course collections, assessment tools, or downloads for yourself or for others, you or your clients will have instant access to these online services. Since it isn’t possible to return any of these intangibles to us, we don't offer any refunds in whole or in part—nor do we allow any product transfers or participant substitutions—for any of our courses, course collections, assessment tools, or downloads.

If you purchase any of our courses, assessments, or downloads for someone else (or for several participants), the expiration period begins when we import your KD_Spreadsheet. If you have purchased an online course, course collection, or assessment tool for more people than are listed on your initial spreadsheet, those unassigned slots are valid for one year from the date of purchase. Those open slots can subsequently be assigned to additional members with a new KD_Spreadsheet. But if one year has elapsed since the date of purchase and your account still has unassigned courses, collections, or assessments, those open slots officially expire and can no longer be assigned to any persons.



If you would like to extend the expiration period for our online courses or course collections, or extend the expiration period for group accounts of two or more TKI assessments (or other assessment tools), for 50% of the current price of these online products, you can renew your private access (or your clients' private access) for our website's stipulated expiration period. This renewal offer is only available for 1 year after the date that an online product has expired in either an individual or a group account. However, single TKI purchases (or single purchases of our other assessment tools) are strictly excluded from renewal. 

As indicated on our website, online courses and assessment tools (including the TKI) expire in 90 days—once they've been activated in a private account. Regarding our two course collections, the TKI Package of three online courses in conflict management expires in 6 months, while The Complete Program of all our online courses expires in 1 year—both from the date of activation. Regarding group purchases of our online products, all unassigned slots in a group account (not yet activated in any private account) expire in 1 year from the date of purchase.

Visit Special Payments to use our Renewal Policy for extending the expiration period of an authorized product.



If you have previously purchased any of our separate courses (regardless if that course is still active in your username account or if it has expired), we offer an Upgrade Path that will apply full credit of a previous individual course purchase toward either of our two course collections—provided that individual course is included in the course collection. For example, you can upgrade from BASIC Training to either course collection, since both course collections include the BASIC course. But you cannot upgrade from the Culture Management Course to The TKI Package, since the latter does not include the Culture Management Course. Moreover, you cannot upgrade from one individual course to another individual course; you can only upgrade to a course collection. 

in addition, you can receive full credit for your previous purchase of The TKI Package toward The Complete Program of ALL our online courses. In other words, you can upgrade from one course collection to another. 

Our Upgrade Path thus allows you to purchase any of our separate courses (or The TKI Package) knowing full well that you can always upgrade your investment at a later time, whenever you wish to benefit from the significant cost savings of our course collections (versus buying each online course separately). Our course collections also include a much longer time period for accessing each course as well as your receiving our highest level of certification when you successfully pass the set of required Final Exams for either The Complete Program or The TKI Package. And each course collection includes two free TKI assessments.

Visit Special Payments to see the step-by-step process for purchasing an upgrade to a course collection.


If you have any questions about any of our policies, please Contact Us.


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