A Summary and Brief Outline of Our Online Courses

On this page, you'll find a summary and brief outline for all our online courses and two course collections, all of which have been designed to provide you and your clients with the deep knowledge and practical tools for conflict management, change management, expanding consciousness, and quantum transformation. 

00. Expanding Consciousness Course
  0. Quantum Transformation Course

  1. BASIC Training in Conflict Management
  2. GROUP Training in Conflict Management 
  3. ADVANCED Training in Conflict Management

  4. Culture Management Course
  5. Critical Thinking Course
  6. Team Management Course
  7. Strategy-Structure Course
  8. Reward Systems Course
  9. Process Management Course

10. The Complete Program
11. The TKI Package


00. Expanding Consciousness Course

Expanding Consciousness CourseOur 6-hour course (including a 112-page Course Manual) provides the essential groundwork for the further evolution of human consciousness. In the process of exploring how members can expand their mind/body/spirit consciousness and then bring that greater wisdom and creativity into their organization, this course necessarily includes an overview of the eight tracks of quantum transformation—which are subsequently examined in detail in our remaining online courses. In addition, this course also provides an overview of the Thomas-Kilmann Conflict Model, since it's necessary for members to first resolve their four foundational—inner—conflicts, before their organization can fully benefit from their expanded consciousness. But it's not necessary for members to take the TKI assessment until later in the course, unless they would like to know their specific TKI results before they learn about the TKI Conflict Model in general.

Course Outline

  1. Welcome and Overview
  2. Seeing the Big Picture
  3. The Explosion and Evolution of Mind/Body/Spirit Consciousness
  4. Actively Participating in Mind/Body/Spirit Modalities
  5. Stage Models of Consciousness
  6. Boundaries, Chakras, and Fields
  7. A Physical Body or an Energy Body
  8. Your Ego or Your Soul
  9. Your Self or Your Systems
  10. Resolving Primal Relationships
  11. Expanding Consciousness in People and Organizations
  12. Congratulations

0. Quantum Transformation Course

Quantum Transformation CourseOur 5-hour Quantum course (including a 128-page Course Manual) provides a grand overview of our entire series of online courses and assessment tools. First you'll learn why the opposing tensions between two dueling paradigms (one based on Newtonian physics and the other based on quantum physics) will predictably lead to either stagnation or transformation—depending on how well conflict and change are managed. By taking a few self-report surveys, including the Organizational Courage Assessment, you'll also learn some very practical tools for assessing an organization's paradigm and why it might need to be transformed into an altogether new paradigm—if long-term organizational success and personal meaning are to be achieved. Once you've taken this course, you'll fully understand the rationale behind the design and sequence of our remaining online courses, which all follow the eight tracks to quantum transformation.

Course Outline:

  1. Welcome and Overview
  2. Managing Conflict, Change, and Transformation
  3. Seeing the Big Picture: Dialectics in Action
  4. Assessing Your Paradigm
  5. Defining a Paradigm
  6. Expanding Self-Aware Consciousness
  7. Taking the Influence Survey
  8. Defining Four Influence Domains
  9. Taking the Courage Assessment
  10. Defining Four Types of Organizations
  11. Congratulations 

1. BASIC Training in Conflict Management

BASIC Training in Conflict ManagementOur 80-minute BASIC course (including a 32-page Course Manual) focuses on the TKI and how to interpret your results (as well as those of other people) with regard to five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. But first you'll learn about the underlying dimensions of conflict management: assertiveness and cooperativeness. And you will also be exposed to three additional dimensions for interpreting conflict-handling behavior: the distributive, integrative, and protective dimensions. If you haven’t had much exposure to conflict management and the TKI, this course is a great introduction in a short amount of time. But if you've had considerable experience with the TKI yet want to make sure that you know how to use this assessment tool to its full potential, then skip the BASIC course and proceed with the advanced version.

Course Outline:

  1. Welcome and Overview
  2. Seeing the Big Picture and the Eight Tracks
  3. Foundations of Conflict Management
  4. The TKI: Instructions and Underlying Dimensions
  5. The Five Conflict Modes
  6. Your TKI Profile: The Meaning of High and Low Modes
  7. The Eight Key Attributes of a Conflict Situation: When to Use Each Mode
  8. Additional Dimensions of the TKI Conflict Model
  9. Interpreting TKI Results: Six Examples of Different Profiles
  10. Congratulations and Next Steps


2. GROUP Training in Conflict Management

GROUP Training in Conflict ManagementOur 3-hour GROUP Training (including a 56-page Course Manual) provides consultants, trainers, and coaches with the knowledge to use the TKI for improving how conflict is managed in any group setting. This course recommends that group members take two TKI assessments with modified instructions: (1) INSIDE your group, how do you usually respond when you find your wishes differing from those of another group member? (2) OUTSIDE your group (across all other settings in your life), how do you usually respond...? The results can then be sorted into HIGH and LOW scores that show how conflict modes are being used both INSIDE and OUTSIDE a group. This course provides guidelines (and examples) for properly interpreting these Group TKI Profiles: to pinpoint how a group can significantly improve its conflict-handling behavior for achieving greater success and satisfaction. 

Course Outline:

  1. Welcome and Overview
  2. Seeing the Big Picture
  3. The Thomas-Kilmann Instrument (TKI)
  4. Developing Group TKI Profiles
  5. Interpreting Group TKI Profiles
  6. Troublesome Patterns in Conflict Management
  7. Improving Conflict Management in Your Group
  8. Congratulations


3. ADVANCED Training in Conflict Management

ADVANCED Training in Conflict ManagementOur 8-hour ADVANCED Training (including a 134-page Course Manual) provides an even deeper understanding of the TKI. For example, you will learn how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed. In this advanced course, you’ll also learn the ten key principles of group process and then you’ll learn the five steps of problem management. And finally, all these key principles and action steps are all combined in the Problem Management Organization, or PMO for short. In a nutshell, this more advanced material is precisely what will allow you to use the TKI to help resolve conflicts and problems in complex systems, including organizations, communities, and nations.

Course Outline:

  1. Welcome and Overview
  2. Learning Outcomes
  3. Seeing the Big Picture and the Eight Tracks
  4. Foundations of Conflict Management
  5. Foundations of Psychological Type
  6. Group Process and the Process Observer (PO)
  7. Introduction to Problem Management
  8. Analyzing the Paul Marshall's Department Stores Case
  9. The Nature of Problems: Simple vs. Complex
  10. The Problem Management Organization (PMO)
  11. Graduation and Certificate

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4. Culture Management Course

Culture ManagementBuilding on all that is learned in the ADVANCED course, our 6-hour course on Culture Management (including a 132-page Course Manual) focuses on the culture track, the first of eight tracks for succeeding at systemwide change and improvement…which is now termed: quantum transformation. Without first establishing a culture that fosters trust, candor, openness, information sharing, and a willingness to work with diverse others, it will be most difficult for any work group or organization to manage its problems and conflicts successfully. Making use of our Culture-Gap Survey and a number of work sheets for identifying and closing culture-gaps, you’ll learn a very practical method—based on the steps of problem management—for establishing a satisfying and productive culture in any social system.

Course Outline:

  1. Welcome and Overview
  2. Seeing the Big Picture
  3. Introduction to Culture
  4. Identifying Culture-Gaps
  5. Taking the Culture-Gap Survey
  6. Defining Four Culture-Gaps
  7. Problem Management and Culture-Gaps
  8. Closing Culture-Gaps
  9. Taking The Belief Survey
  10. Defining Three Beliefs
  11. Congratulations


5. Critical Thinking Course

Critical Thinking CourseAlso building on what you learn from our previous courses, in our 6-hour Critical Thinking Course (including a 98-page Course Manual), you’ll learn how to uncover the false assumptions behind your most cherished beliefs, which is based on the powerful method of Assumptional Analysis. Because there has been so much dramatic change in the world during the past few decades, most of us are unconsciously making assumptions about key stakeholders that ONCE might have been true, but are now clearly false. By using the steps of assumptional analysis (in the second track of eight tracks of quantum transformation), you’ll be able to uncover and then revise your false assumptions, so your decisions and actions will now be based on today’s updated reality, not yesterday’s outdated fantasy.

Course Outline:

  1. Welcome and Overview
  2. Seeing the Big Picture and the Eight Tracks
  3. Reviewing Problem Management: The Five Steps
  4. Two Inquiring Systems: The Lockean and the Hegelian Method
  5. Assumptional Analysis: The Descriptive and the Normative Approach
  6. Using Descriptive Assumptional Analysis for Atwater County Hospital East
  7. The PMO for Addressing the Most Complex/Important Problems
  8. Applying What We Learned: Normative Assumptional Analysis
  9. Graduation and Certificate

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6. Team Management Course

Team Management

As compared to our other online courses, Team Management spends relatively less time on presenting new concepts and theories. Instead, Team Management (a four-hour recorded course, including a 190-page Course Manual) provides consultants, trainers, and work groups with expert guidance on how to make the best use of team-focused assessment tools and work sheets for experiential learning. Concentrating on behavioral learning and change will enable groups to readily apply all the key principles and practices from the first three tracks of quantum transformation—directly into the workplace and on the job. By taking our Time-Gap Survey and Team-Gap Survey, and then exploring the illuminating results with our specially designed work sheets, you'll learn some very practical tools for transforming the language of teamwork into actual behavior.

Course Outline:

  1. Welcome and Overview
  2. Seeing the Big Picture
  3. Holistic Team Management
  4. Introducing Time Management
  5. Taking the Time-Gap Survey
  6. Defining Five Time-Gaps
  7. Closing Time-Gaps
  8. Reuniting the Work Group
  9. Taking The Team-Gap Survey
  10. Defining Four Team-Gaps
  11. Identifying Team-Gaps
  12. Closing Team-Gaps
  13. Congratulations


7. Strategy-Structure Course

Strategy-Structure Course

Building on the first three tracks of quantum transformation (from our three course sequence on Culture Management, Critical Thinking, and Team Management), in a 3-hour recorded course (including a 138-page Course Manual), you'll learn how members can effectively self-design and self-manage the two most important formal systems in their organization: strategy and structure. Strategy answers this question: Where are we headed? Structure answers this question: How are we organized to get there? If the answers to these two questions are based on outdated—false—assumptions about key stakeholders, however, everything else that members do will be irrelevant. In this course, you'll learn how a Problem Management Organization (PMO) can be established to uncover and then revise the false assumptions behind alternative formal systems. During this process, members derive a revitalized strategic plan that's fully supported by a renewed structural design. 

Course Outline:

  1. Welcome and Overview
  2. Seeing the Big Picture
  3. Understanding Strategy-Structure Documents
  4. Articulating a Vision
  5. Designing Boundaries
  6. Aligning the Organization
  7. Revisiting Problem Management
  8. Exploring the SST Forest
  9. Organizing SST Groups
  10. Closing Strategy-Structure Gaps
  11. Revisiting Assumptional Analysis
  12. Congratulations 

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8. Reward Systems Course

Reward Systems CourseBuilding on the four previous tracks in quantum transformation, in a 4-hour recorded course (including a 142-page Course Manual), you'll learn how members can effectively self-design and self-manage the reward policies and practices in their organization, so they'll be inspired to achieve high performance and satisfaction. Dr. Kilmann presents the major concepts in the "Dynamic Model of Performance Cycles," which demonstrates whether a reward system produces either a growth cycle or a vicious cycle—depending on the credibility of the reward system. In this course, you'll learn how a Problem Management Organization (PMO) can be established to investigate the hidden—often false—assumptions behind several alternative reward policies and practices, so the members can design and then implement a reward system that is fully aligned with the strategic direction and structural design of their organization.

Course Outline:

  1. Welcome and Overview
  2. Seeing the Big Picture
  3. The Reward System at Work
  4. Modeling Performance Cycles
  5. Key Questions About Performance Cycles
  6. Differentiation and Integration in Reward System Policies
  7. Revisiting Problem Management
  8. Exploring the RST Forest
  9. Organizing RST Groups
  10. Closing Reward System Gaps
  11. Revisiting Assumptional Analysis
  12. Congratulations 

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9. Process Management

Process Management Course

Once the strategy-structure track has revitalized the organization's strategic vision, members are ready to proceed with the last three tracks of transformation: gradual process, radical process, and learning process improvement—all provided in a four-hour recorded course (including a 248-page Course Manual). Building on the effective behavioral infrastructure developed during the first three tracks, members learn to see their work as a process—as a flow of tasks and decisions—which can be explicitly described, statistically controlled, and continuously improved. These three essential steps of process management can then be applied to processes within groups (gradual improvement), processes across groups (radical improvement) and, ultimately, processes for creating, obtaining, and using leading-edge knowledge for the organization's future change initiatives, complex projects, and business decisions (learning process improvement).

Course Outline

  1. Welcome and Overview
  2. Seeing the Big Picture
  3. The Gradual Process Track
  4. Describing Processes
  5. Controlling Processes
  6. Improving Processes
  7. The Radical Process Track
  8. Organizing Subunits Around Processes vs. Functions
  9. Speeding Up the Rate of Process Improvement
  10. The Learning Process Track
  11. Congratulations

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10. The Complete Program

The Complete Program

If you would like to take ALL of our online courses, you can purchase them as one complete package (at a considerable savings versus purchasing our online courses separately). You'll have access to all course manuals (for a total of 1,410 pages of accompanying materials), just as if you had purchased the courses one at a time. And for your convenience, all courses will be available to you on the same webpage—in the recommended sequence. Moreover, if you successfully complete the seven exams for (1) EITHER Expanding Consciousness OR Quantum Transformation, (2) ADVANCED Training, (3) GROUP Training, (4) Critical Thinking, (5) EITHER Culture Management OR Team Management, (6) EITHER Strategy-Structure OR Reward Systems and (7) Process Management, you'll receive a special recognition to signify that you have mastered The Complete Program: Certificate in Conflict Management and Change Management. 

Program Outline:

  1. Expanding Consciousness Course
  2. Quantum Transformation Course
  3. BASIC Training in Conflict Management
  4. GROUP Training in Conflict Management
  5. ADVANCED Training in Conflict Management
  6. Culture Management Course
  7. Critical Thinking Course
  8. Team Management Course
  9. Strategy-Structure Course
  10. Reward Systems Course
  11. Process Management Course

11. The TKI Package

The TKI Package

If you would like to take our three TKI-based online courses, you can purchase The TKI Package (at a considerable savings versus buying these online courses separately). Since the GROUP Training course recommends that you take two TKI assessments with modified instructions, the TKI Package also comes with these two assessments. This combination of three online courses and two TKI assessments is the perfect package for consultants, trainers, coaches, and mediators who wish to gain mastery of the TKI for applications with individuals, couples, groups, and organizations. And if you pass the two required Final Exams (GROUP Training in Conflict Management and ADVANCED Training in Conflict Management), you'll receive a special certificate to signify your achievement: Certificate in the Thomas-Kilmann Conflict Mode Instrument.

Package Outline:

  1. BASIC Training in Conflict Management
  2. GROUP Training in Conflict Management
  3. ADVANCED Training in Conflict Management


We invite you to spend some time on our website: You’ll find more detailed descriptions of all our online courses, including the unique FEATURES & SEQUENCE for taking our integrated coursework. We also provide the specific guidelines for using these COURSES FOR GROUPS, which combines the many advantages of taking online courses (so everyone receives the same exact principles and practices from the author himself) with the many benefits from experiencing a live workshop (where groups members can discuss and then practice what they learn with their workplace colleagues, whether in a face-to-face or virtual setting).

To get the best sense of the breadth and depth of our online courses, see the Overview of Our Online Courses, which provides a detailed syllabus and shows the Certificate for Advanced Training in Conflict Management. We also offer a Certificate for Critical Thinking. Lastly, every course includes a very comprehensive Course Manual (ranging from 32 pages to 248 pages), which includes a reduced image of every presentation slide, Dr. Kilmann's personalized notes, reference material, case studies, work sheets, and additional assessment tools.

Naturally, if you have any additional questions about our online courses, please feel free to Contact Us.