Technical Tips: How to Ensure the Best Online Experience

Kilmann Diagnostics would like you to enjoy all our online courses without experiencing any technical difficulties. But we need your help in achieving this goal: We therefore ask you to address three alerts regarding your computer's (or mobile device's) hardware and software as well as your Internet (or phone) service. If you still encounter some glitches after you have addressed the three alerts, we then recommend several technical tips to resolve the situation, plus printing tips, so you can enjoy a seamless experience with our online courses.


Since Dr. Kilmann's onscreen presentations were recorded in high definition, the quality of your audiovisual experience may be affected by the resolution of your screen, the amount of memory in your computer, and the speed of your processor (whether you'll be using a desktop or laptop computer, a smartphone, or an Internet tablet). If you use the latest equipment, you're more likely to see all the pixels and hear all the frequencies in our high-definition videos.


You're more likely to have the smoothest video streaming and the best sound quality with a recent version of Chrome, Safari, Firefox, or Internet Explorer. And you'll have easy access to the Course Manuals with a recent version of Adobe Acrobat Reader. These programs are free.


If you have access to a high-speed, broadband, reliable Internet connection (making use of a high-quality router), you'll have a seamless audiovisual experience. But if your local service provides inconsistent or slow access to the Internet (or if your access slows to a crawl during periods of peak demand), the quality of your viewing experience will surely be affected. Just be aware of such unavoidable variations in Internet service while watching this course at certain times of the day.


Once you've addressed the three alerts, try these additional ways to ensure a continuous viewing experience: (1) Reboot your Internet router, which can get "clogged" if you haven't done that in a long while; (2) reboot your computer, whose memory (RAM) can become increasingly fragmented over time; (3) close—or do not open—other software applications, so your available memory won't be drained by other open programs; (4) empty the cache on your Internet browser, so its saved history doesn't confuse the current video; (5) use an ethernet cable between your computer and Internet router, which might be more stable than the whims of a wireless connection; and (6) if all else fails, try switching your Internet browser, your laptop computer, and/or your physical location (from home or office to Starbucks, etc., which thereby changes your router and Internet service).


For some Internet browsers, it may be necessary to download the pdf Course Manual to your desktop BEFORE you can print it: So don't try to print the manual when it first opens in your browser.

To make the best use of the Course Manual, you'll find it most convenient to print your one authorized copy on three-hole paper and then insert the pages into a three-ring binder. As you watch Dr. Kilmann's onscreen presentations, you can follow along with the manual, page by page, since the slides and the manual have matching page numbers.

If you would like further guidance on any of our technical recommendations, please Contact Us.