ADVANCED Training in Conflict Management



Kilmann Diagnostics is dedicated to resolving conflict throughout the world, which is addressed in this online course by providing you with the deep knowledge and the practical tools for improving how organizations manage their most complex conflicts and problems. By learning how personality type can predispose people to use less effective conflict modes in a given situation, by practicing the ten key principles of group process, and by mastering the five steps and errors of problem management, members throughout the organization can achieve high performance and satisfaction for all key stakeholders. Be prepared to experience many eureka (aha) moments!

See this Dedicated TKI Page, which provides a great variety of online TKI resources. Be sure to watch our seven Videos for the Thomas-Kilmann Instrument. And read our many Full-Length TKI Articles.



  • In an 8-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the TKI assessment in much greater detail—and depth—than was possible with our 80-minute BASIC Training course. 
  • ADVANCED Training in Conflict ManagementIn ADVANCED Training, Dr. Kilmann thoroughly examines how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed. 
  • You’ll then learn the ten key principles of group process (planning vs. doing, testing assumptions, decomposing the task, process vs. content, conflict-handling modes, and more), which enhance what is covered in the GROUP Training course and is later expanded in the Team Management Course.
  • You’ll next learn the five steps—and errors—of problem management (sensing problems, defining problems, deriving solutions, implementing solutions, and evaluating outcomes), which are the ultimate source of all conflicts in organizations. 
  • Business Case StudyThe foregoing principles and practices are then combined into the Problem Management Organization, or PMO for short, which enables groups and organizations to resolve their most complex problems and conflicts—efficiently and effectively. 
  • This online course comes with a 134-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, a business case study, and the Process Observer Form.
  • Because this course is recorded, you can watch it anytime, anywhere, and at your own pace—on a laptop computer or a mobile device. 
  • See several additional Unique Benefits for taking our online courses!

Problem Management and the TKI


The price for the 8-hour ADVANCED Training in Conflict Management is $500. At the bottom of this page, you can place this online course in your shopping cart and complete your purchase. If you'd like to upgrade to one of our course collections in the future, you'll receive full credit for this purchase via our Upgrade Path.

When you complete the purchasing process, you'll have instant access to this course for 90 days. During this period, you can (1) download the Course Manual; (2) decide whether you want to purchase and then take two self-report assessments (and download and take the FREE Kilmanns Personality Style Instrument); and (3) watch this online course as often as you like.

Although you're not required to purchase the Thomas-Kilmann Conflict Mode Instrument or the Myers-Briggs Type Indicator, (since you might've taken these assessments during the past few years and still have your results on hand), taking these assessments will enhance your understanding of the many connections between conflict modes and psychological types in the workplace.

To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. Within 48 hours of passing this exam, you'll receive the Certificate for Advanced Training in Conflict Management. Passing this exam also counts toward your receiving the "Certificate in Conflict Management and Change Management" or the "Certificate in the Thomas-Kilmann Conflict Mode Instrument," if you upgrade to one of our course collections.



The price of this online course for 1 to 4 persons is $500 each. The price for 5 or more persons is $400 each. At the bottom of this page, you can enter the quantity you wish to order. If you enter 5 or more courses, the total charge will be based on the group rate.

After you complete your checkout, download The Spreadsheet for Creating Group Accounts and follow the instructions. If you are purchasing the course for only one person, then fill out the spreadsheet for just this one person. From the date of purchase, this online course can be assigned to one or more persons (via sending us a completed spreadsheet) for a period of one year.

To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for ADVANCED Training in Conflict Management.


The TKI Package


The TKI Package includes three online courses, BASIC Training, GROUP Training, and ADVANCED Training in Conflict Management, as well as two TKI assessments—all for $875. If you were to purchase these products separately, the total price would be $1090. Click here to learn more about The TKI Package, which includes Certification in the Thomas-Kilmann Conflict Mode Instrument.



Before you can purchase this course, you must first create a username account—or log in to your existing account. Once you have completed your purchase, remain logged into your account and click on My Online Courses on your username panel at the top left of our website. A new page will open that will provide a link for taking your online course.

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Price: $500.00