ADVANCED Training in Conflict Management



40+ Years with the Thomas-Kilmann Instrument: 1974 – 

See CPP's Dedicated TKI Page, which provides free online resources, TKI blogs, and engaging articles! And be sure to see our new Videos for the Thomas-Kilmann Instrument (TKI).


  • In an 8-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the TKI assessment in much greater detail—and depth—than was possible with our 80-minute BASIC Training course. 
  • ADVANCED Training in Conflict ManagementIn ADVANCED Training, Dr. Kilmann thoroughly examines how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed. 
  • You’ll then learn the ten key principles of group process (planning vs. doing, testing assumptions, decomposing the task, process vs. content, conflict-handling modes, and more), which enhance what is covered in the GROUP Training course and is later expanded in the Team Management Course.
  • You’ll next learn the five steps—and errors—of problem management (sensing problems, defining problems, deriving solutions, implementing solutions, and evaluating outcomes), which are the ultimate source of all conflicts in organizations. 
  • Business Case StudyThe foregoing principles and practices are then combined into the Problem Management Organization, or PMO for short, which enables groups and organizations to resolve their most complex problems and conflicts—efficiently and effectively. 
  • This online course comes with a 132-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, a busines case study, and the Process Observer Form.
  • Because this course is recorded, you can watch it anytime, anywhere, and at your own pace—on a laptop computer or a mobile device. 
  • See several additional Unique Benefits for taking our online courses!

Problem Management and the TKI


The price for the 8-hour ADVANCED Training in Conflict Management is $500. At the bottom of this page, you can place this online course in your shopping cart.

When you complete the purchasing process, you'll have instant access to this course for 90 days. During this period, you can (1) download the Course Manual; (2) decide whether you want to purchase and then take three self-report assessments (an option, not a requirement); and (3) watch this online course as often as you like.

Although you're not required to purchase the Thomas-Kilmann Conflict Mode Instrument, the Myers-Briggs Type Indicator, or Kilmanns Personality Style Instrument (since you might've taken these assessments during the past few years and still have your results on hand), taking these assessments will enhance your understanding of the many connections between conflict modes and psychological types in the workplace.

To test your mastery of this course, or to receive 8 CEUs, take and pass the Final Exam. Within 48 hours of passing this exam, you'll receive the Certificate for Advanced Training in Conflict Management. Passing this exam also counts toward your receiving the "Certificate in Conflict Management and Change Management" or the "Certificate in the Thomas-Kilmann Conflict Mode Instrument," if you upgrade to one of our course collections.

Purchasing Options
Refund and Renewal Policy
Copyright, Use, and Hold-Harmless Agreement 

Our Course Manuals
Upgrade from This Course to Our Course Collections
Certification in Our Online Courses and Course Collections
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The TKI Tool: More Than Conflict Management
Videos for the Thomas-Kilmann Instrument (TKI)
A Brief History of the Thomas-Kilmann Instrument
Using the Thomas-Kilmann Conflict Mode Instrument
Frequently Asked Questions About the TKI Assessment
Celebrating the TKI and Systemwide Conflict Management
Using the Myers-Briggs Type Indicator with the Thomas-Kilmann Instrument



The price of this online course for 1 to 4 persons is $500 each. The price for 5 or more persons is $400 each. At the bottom of this page, you can enter the quantity you wish to order. If you enter 5 or more courses, the total charge will be based on the group rate.

After you complete your checkout, download The Spreadsheet for Creating Group Accounts and follow the instructions. If you are purchasing the course for only one person, then fill out the spreadsheet for just this one person.

To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for ADVANCED Training in Conflict Management.


The TKI Package


The TKI Package includes three online courses, BASIC Training, GROUP Training, and ADVANCED Training in Conflict Management, as well as two TKI assessments—all for $875. If you were to purchase these products separately, the total price would be $1090. Click here to learn more about The TKI Package.



Before you can purchase this course, you must first create a username account—or log in to your existing account. After you have completed your purchase, click on My Online Courses on your username panel at the top left of our Website. A new page will open that will provide a link for taking your online course.

Price: $500.00