Policies

Click on the link that pertains to a policy statement:

1. Copyright, Use, and Hold-Harmless Agreement
2. Purchasing Options
3. Privacy Policy

4. Refund Policy
5. 
Renewal Policy
6. Upgrade Path 

 

1. COPYRIGHT, USE, AND HOLD-HARMLESS AGREEMENT

All Online Courses (including Course Manuals) are Copyright © 2009-2013 by Kilmann Diagnostics. All Workbook Downloads and all Online Assessments (other than the TKI) are Copyright © 1991–2013 by Organizational Design Consultants. All rights reserved. No part of the Online Assessments, Workbook Downloads, or Online Courses (including any visual image or sound clip from video presentations) may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without prior written permission of Kilmann Diagnostics.
 
Based on a one-time authorization from Kilmann Diagnostics, I agree to print one copy—and only one copy—of any Course Manual or Workbook Download for my personal use. I agree not to print additional copies of any or all pages of these copyrighted materials and not to electronically distribute any or all pages of these copyrighted materials—unless I receive prior written permission from Kilmann Diagnostics.
 
Whether I purchase one or more online courses for myself or if someone else has purchased one or more online courses for me, I agree that I will never allow another person or group to watch any course videos that can be accessed from my username account. I also agree not to record or reproduce any or all portions of the onscreen presentations.
 
Regarding the Final Exam for an online course, I agree that Kilmann Diagnostics can inform my sponsor (the person who made the purchase) when I pass the exam. But my sponsor will not be informed of my score or if I happen not to pass the exam on any occasion.
 
If I purchased (or was assigned) The Complete Program or The TKI Package, I can then take the Thomas-Kilmann Instrument (TKI) twice and only twice. In all other cases, if more than one TKI report is downloaded from my username account, either I or my sponsor will be charged for each extra TKI with the payment method that was used for the initial purchase. Moreover, I agree that my TKI report can be released to the company or person who purchased my assessment.
 
I agree that my purchase of an Online Assessment, an Online Course, The Complete Program, or The TKI Package is not transferable to another person or persons. If someone else purchased any of these online products for me, that privilege is also not transferable to another person or persons. In case of group purchases, any substitution of a current (active) member for a new member must be authorized in advance. 
 
I also agree that I will not utilize the knowledge from Online Assessments, Online Courses, Course Materials, and Workbook Downloads to intentionally harm others. I further agree to release Kilmann Diagnostics (including its officers, employees, and affiliated persons and companies) from all liability, including any actions or causes of action of every kind, nature, and description arising out of, or incidental to, Online Assessments, Online Courses, Course Materials, and Workbook Downloads.
 

2. PURCHASING OPTIONS

If you wish to purchase one of our course collections (either The Complete Program or The TKI Package), we offer a special payment plan. Contact Us for more information. For all our other online products, you must first purchase these products in advance before you can access them on our website.

You have several purchasing options that are based on the dollar amount of your order and your preferred method of payment. See our Privacy Policy in the next section to learn how we collect, use, and protect your billing information.

Purchase on our website: Add the item(s) you wish to purchase to your shopping cart. You can then complete your purchase by using Visa, MasterCard, Discover Card, American Express, or a PayPal account.

Purchase on the phone: You can call us seven days a week between 8 a.m. and 8 p.m. Pacific Time at (949) 497-8766 or (949) 478-4743 and place your order. You can use Visa, MasterCard, Discover Card, or American Express to make your payment, as long as the total amount of your order does not exceed $5,000 (or your charge card limit, if it's less than $5,000).

Wire to our bank account: For any purchase of any total amount (but especially for purchases over $5,000), you can e-mail your order to custserv@kilmanndiagnostics.com and then wire your total payment to our bank account. Please contact us for more information.

Mail to Kilmann Diagnostics: For any purchase of any total amount (but especially for purchases over $5,000), you can e-mail your order to custserv@kilmanndiagnostics.com and send a personal or business check to:

Kilmann Diagnostics
1 Suprema Drive
Newport Coast, CA 92657

If you need an invoice for any of our purchasing options, please Contact Us.

3. PRIVACY POLICY

Your privacy is important to us. To better protect your privacy, the following notice explains the information we collect, how it is used, and how it is safeguarded:

As part of the purchasing process and keeping your purchases secure in your username account, we require your first name, last name, e-mail address, company (optional), home or business address, phone number (optional), and charge card or PayPal information.

We use this information for establishing your username account, processing your payments, making refunds (if necessary), handling your billing questions, informing you of discounts and price changes, and asking for your feedback about our online products and services.

We will not supply any of the information we collect from you to any other persons or source whatsoever. We only use this information to process your order and better serve your needs.

4. REFUND POLICY

As soon as you purchase the TKI for yourself, you have 90 days to complete this online assessment and download your TKI Report. Within 30 days from the purchase date, if you happen to change your mind for any reason, just contact us and you’ll receive a full refund so long as you have not yet completed the TKI. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or if you have already taken the TKI. NOTE: If you have access to the TKI as part of The Complete Program, we don't offer any refund if you choose not to take the "free" TKI that is bundled with this package of all our online courses.

If you purchase the TKI for someone else (for one client) or for several other persons (for a training program), the TKI’s 90-day expiration period begins as soon as we import your KD Spreadsheet (which includes the required account information for one or more persons). Within 30 days from the purchase date, if you change your mind for any reason (if, for example, your training program gets cancelled), just contact us and you’ll receive a full refund for any unused TKIs. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or for any group members who've already taken the TKI. NOTE: If you purchased The Complete Program for one or more persons, we don't offer any refund if they choose not to take the "free" TKI that is bundled with this package of all our online courses.

Because making a group purchase allows you to submit fewer names on your KD_Spreadsheet than the number of TKIs that you purchase, there might be a number of open, unassigned TKIs in your account. At a later date, these open TKI slots can be assigned to additional group members through a new KD Spreadsheet. But if one year has elapsed since the date of purchase and your account still has unassigned TKIs, those open slots officially expire and can no longer be assigned to any persons.

Some of your assigned members might drop out of a training program before they take the TKI and before their TKI expires. For this case, you have the option of asking us to reassign those unused (but still active) TKIs to your next group purchase—if that purchase is made within that same 90-day period. An initially assigned TKI, however, can be reassigned to another person only once.

As soon as you purchase any of our courses or downloads for yourself or for others, you or your clients will have instant access to these online services. Since it isn’t possible to return any of these intangibles to us, we don't offer any refunds in whole or in part—nor do we allow any product transfers or participant substitutions—for any of our courses or downloads.

If you purchase any of our online courses or downloadable files for someone else (or for several participants), the expiration period begins as soon as we import your KD Spreadsheet. If you have purchased an online course for more people than are listed on your initial spreadsheet, those unassigned courses are valid for one year from the date of purchase. Those open slots can subsequently be assigned to additional members with a new KD Spreadsheet. But if one year has elapsed since the date of purchase and your account still has unassigned online courses, those open slots officially expire and can no longer be assigned to any persons.

5. RENEWAL POLICY

If you would like to extend the expiration period of any of our online courses or course collections, you can renew your private access for the original length of time at 50% of the current price of that course, package, or program. Contact Us to make this arrangement.

6. UPGRADE PATH

If you have previously purchased any of our courses (regardless if that course is still active or has expired), we offer an Upgrade Path that will give you full credit for what you have already invested toward the regular purchase price of either of our course collections. You can also receive full credit for your previous purchase of The TKI Package toward the regular price of The Complete Program.

Our Upgrade Path thus allows you to purchase any of our separate courses while knowing full well that you can always upgrade your investment at a later time, whenever you wish to benefit from the significant cost savings of our course collections (versus buying each online course separately). Our course collections also include a much longer period for accessing each course as well as your receiving our highest level of certification when you successfully pass the set of required Final Exams for either The Complete Program or The TKI Package.

 

If you have any questions about any of our policies, please Contact Us.

 

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