BASIC Training in Conflict Management


40+ Years with the Thomas-Kilmann Instrument: 1974 – 

See CPP's Dedicated TKI Page, which provides free online resources, TKI blogs, and engaging articles! And be sure to see our new Videos for the Thomas-Kilmann Instrument (TKI).


  • In an 80-minute recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the underlying dimensions of conflict management: assertiveness and cooperativeness. These dimensions define the TKI's five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating.
  • BASIC Training in Conflict ManagementYou'll then hear Dr. Kilmann explain three additional dimensions on the TKI Conflict Model: the distributive, the integrative, and the protective dimensions. These extra dimensions provide greater depth and deeper insight into a person's TKI Profile.
  • Toward the end of this recorded online course, Dr. Kilmann provides his detailed—and insightful—interpretion of six very different TKI Profiles, which is one of the best ways to learn how to accurately interpret your own as well as other people's TKI results. His analysis of these six TKI Profiles also offers action recommendations on how these individuals can improve their conflict-handling behavior.
  • By learning all about the TKI Conflict Model directly from the author himself, you can rest assured that you'll be using the TKI assessment accurately—and to its full potential.
  • This online course comes with a 30-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, and reference material.
  • Because this course is recorded, you can watch it anytime, anywhere, and at your own pace—on a laptop computer or a mobile device. 
  • See several additional Unique Benefits for taking our online courses!

Diagonal TKI Dimensions


The price for the 80-minute BASIC Training in Conflict Management is $225. At the bottom of this page, you can place this online course in your shopping cart.

When you complete the purchasing process, you'll have instant access to this recorded online course for 90 days. During this period, you can (1) download the Course Manual; (2) decide whether you want to purchase and then take the TKI assessment (an option, not a requirement); and (3) watch this online course as often as you like.

Although you're not required to take the Thomas-Kilmann Conflict Mode Instrument (because you might've taken it in the past and still have your report on hand), taking this assessment will enhance your learning experience. 

To test your mastery of this course, or to receive 1 CEU, take and pass the Final Exam. However, we do not offer a "certificate of achievement" for BASIC Training in Conflict Management (as we do for some of our separate courses and our course collections).

Purchasing Options
Refund and Renewal Policy
Copyright, Use, and Hold-Harmless Agreement 

Our Course Manuals
Upgrade from This Course to Our Course Collections
Certification in Our Online Courses and Course Collections
Become a KD Affiliate and Offer Our Courses on Your Website

The TKI Tool: More Than Conflict Management
Videos for the Thomas-Kilmann Instrument (TKI)
A Brief History of the Thomas-Kilmann Instrument
Using the Thomas-Kilmann Conflict Mode Instrument
Frequently Asked Questions About the TKI Assessment
Celebrating the TKI and Systemwide Conflict Management



The price of this online course for 1 to 4 persons is $225 each. The price for 5 or more persons is $200 each. At the bottom of this page, you can enter the quantity you wish to order. If you enter 5 or more courses, the total charge will be based on the group rate.

After you complete your checkout, download The Spreadsheet for Creating Group Accounts and follow the instructions. If you are purchasing the course for only one person, then fill out the spreadsheet for just this one person.

To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for BASIC Training in Conflict Management.



Before you can purchase this course, you must first create a username account—or log in to your existing account. After you have completed your purchase, click on My Online Courses on your username panel at the top left of our Website. A new page will open that will provide a link for taking your online course.

Price: $225.00