BASIC Training in Conflict Management


Kilmann Diagnostics is dedicated to resolving conflict throughout the world, which is addressed in this online course by providing you with the deep knowledge and the practical tools for improving your conflict-handling behavior—so more people (including yourself) can get their most important needs met. By becoming more conscious of which conflict modes you might be using too much or too little, you can learn to use each of the five conflict modes according to the key attributes of a conflict situation. Be prepared to experience many eureka (aha) moments!

See this Dedicated TKI Page, which provides a great variety of online TKI resources. Be sure to watch our seven Videos for the Thomas-Kilmann Instrument. And read our many Full-Length TKI Articles.



  • In an 80-minute recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the underlying dimensions of conflict management: assertiveness and cooperativeness. These dimensions define the TKI's five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating.
  • BASIC Training in Conflict ManagementYou'll then hear Dr. Kilmann explain three additional dimensions on the TKI Conflict Model: the distributive, the integrative, and the protective dimensions. These extra dimensions provide greater depth and deeper insight into a person's TKI Profile.
  • Toward the end of this recorded online course, Dr. Kilmann provides his detailed—and insightful—interpretation of six very different TKI Profiles, which is one of the best ways to learn how to accurately interpret your own as well as other people's TKI results. His analysis of these six TKI Profiles also offers action recommendations on how these individuals can improve their conflict-handling behavior.
  • By learning all about the TKI Conflict Model directly from the author himself, you can rest assured that you'll be using the TKI assessment accurately—and to its full potential.
  • This online course comes with a 32-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, and reference material.
  • Because this course is recorded, you can watch it anytime, anywhere, and at your own pace—on a laptop computer or a mobile device. 
  • See several additional Unique Benefits for taking our online courses!

Diagonal TKI Dimensions


The price for the 80-minute BASIC Training in Conflict Management is $225. At the bottom of this page, you can place this online course in your shopping cart and complete your purchase. If you'd like to upgrade to one of our course collections in the future, you'll receive full credit for this purchase via our Upgrade Path.

When you complete the purchasing process, you'll have instant access to this recorded online course for 90 days. During this period, you can (1) download the Course Manual; (2) decide whether you want to purchase and then take the TKI assessment (an option, not a requirement); and (3) watch this online course as often as you like.

Although you're not required to take the Thomas-Kilmann Conflict Mode Instrument (because you might've taken it in the past and still have your report on hand), taking this assessment will enhance your learning experience. 

To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. However, we do not offer a "certificate of achievement" for BASIC Training in Conflict Management (as we do for some of our separate courses and our course collections).


The price of this online course for 1 to 4 persons is $225 each. The price for 5 or more persons is $200 each. At the bottom of this page, you can enter the quantity you wish to order. If you enter 5 or more courses, the total charge will be based on the group rate.

After you complete your checkout, download The Spreadsheet for Creating Group Accounts and follow the instructions. If you are purchasing the course for only one person, then fill out the spreadsheet for just this one person. From the date of purchase, this online course can be assigned to one or more persons (via sending us a completed spreadsheet) for a period of one year.

To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for BASIC Training in Conflict Management.


The TKI Package


The TKI Package includes three online courses, BASIC Training, GROUP Training, and ADVANCED Training in Conflict Management, as well as two TKI assessments—all for $875. If you were to purchase these products separately, the total price would be $1090. Click here to learn more about The TKI Package, which includes Certification in the Thomas-Kilmann Conflict Mode Instrument.



Before you can purchase this course, you must first create a username account—or log in to your existing account. Once you have completed your purchase, remain logged into your account and click on My Online Courses on your username panel at the top left of our website. A new page will open that will provide a link for taking your online course.

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Price: $225.00