BASIC Training in Conflict Management

The fee for this eighty-minute online course is $195, which includes a 30 page Course Manual. 

Our BASIC course focuses on the Thomas-Kilmann Conflict Mode Instrument (TKI) and how to interpret your results (as well as those of other people) with regard to five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. But first you'll learn about the underlying dimensions of conflict management: assertiveness and cooperativeness. And you will also be exposed to three additional dimensions for interpreting conflict-handling behavior: the distributive, integrative, and protective dimensions. In a short amount of time, our BASIC course will make sure you understand the fundamentals of conflict management and correctly interpret your TKI results. 

At the bottom of this page, you can place this online course in your shopping cart. Once you click on "Add to cart," you can choose either to "Continue shopping" or "Checkout." If you want to use your own credit or debit card, we suggest you read SPECIAL PAYPAL INSTRUCTIONS. If you are purchasing this course for SEVERAL PARTICIPANTS (which can include one or more persons other than yourself), please see the additional instructions under that heading below.

Before you can purchase this course, you must create a new account or log in to your existing account. The first time you log in, you'll be required to accept our Copyright and Hold-Harmless Agreement. Please be advised that your purchase of any of our online courses is not transferrable to anyone else.

As soon as you complete the purchasing process, you'll have instant access to this online course for 90 days. During this period, you can (1) download the Course Manual; (2) decide whether you want to purchase and then take the TKI (an option, not a requirement); and (3) watch this course as often as you like. After you complete this course and pass the Final Exam, you can receive 1 CEU.

For a brief description of each of our online courses, see: A Summary of Our Online Courses.

REFUND POLICY

As soon as you purchase any of our online courses, Course Manuals, or other downloadable files, you’ll have instant access to these online services for a period of 90 days (except for The Complete Program, which has an expiration period of one year). Since it isn’t possible to return any of these intangible services to us (as would be the case for tangible products), we don't offer any refund "for returns" in whole or in part for any of our courses or downloads.

PURCHASING THIS COURSE FOR SEVERAL PARTICIPANTS (OR SOMEONE ELSE)

The price of this online course for 1–9 persons is $195 each. The price for 10 or more persons is $175 each. At the start of the purchasing process, you can enter the "Quantity" you wish to order. Next click on "Update cart." If you entered 10 or more courses for the "Quantity" of your purchase, the total charge will be based on the group rate. To learn how this online course can best be used for several participants or for an entire work group, please review these guidelines: COURSES FOR GROUPS.

After you complete your checkout, download The Spreadsheet for Creating Group Accounts, follow the instructions, and then e-mail us the completed file in the specified format—so we can create a computer-generated username and password for each member in your group. Note: If you are buying this course for another person (for training purposes, for example), fill out the spreadsheet for just this one person.

Within 48 hours of receiving your completed spreadsheet, we'll notify each person that he'll have access to the online course as soon as he (1) has logged in by using his pre-assigned username and password, and (2) has accepted the terms and conditions of our Copyright and Hold-Harmless Agreement.

Just so you know, establishing each person's username account and then notifying each group member of his new account at Kilmann Diagnostics can usually be done in much less time. Our "within 48 hours" promise to you takes into account different time zones, weekends, holidays, and large-volume orders. 

COURSE OUTLINE

1. Welcome and Overview
2. Seeing the Big Picture and the Eight Tracks
3. Foundations of Conflict Management
4. The TKI: Instructions and Underlying Dimensions
5. The Five Conflict Modes
6. Your TKI Profile: The Meaning of High and Low Modes
7. The Eight Key Attributes of a Conflict Situation: When to Use Each Mode
8. Additional Dimensions of the TKI Conflict Model
9. Interpreting TKI Results: Six Examples of Different Profiles
10. Congratulations and Next Steps

Although you're not required to purchase the Thomas-Kilmann Conflict Mode Instrument (because you might have taken it during the past few years and still have your results on hand), learning to interpret your and other people's scores will be significantly enhanced by having recently completed the assessment.

TAKING THE OPTIONAL FINAL EXAM

Although we do not offer a "certificate of achievement" for this eighty-minute course, you can test your knowledge of the key principles by taking the optional Final Exam for BASIC Training in Conflict Management. Achieving a score of 88 or more points (out of 100 possible points on a twenty-five item, multiple-choice exam) will not only signify that you have passed the exam, but you can then contact us to receive 1 CEU. NOTE: You can take the Final Exam as many as five times, since our purpose is to encourage you to learn the material—not to add stress to your life.

After you have completed your purchase, click on My Online Courses on your username panel at the top left of our Website. A new page will open that will provide a link for taking your online course.