Culture Management Course


Kilmann Diagnostics is dedicated to resolving conflict throughout the world, which is addressed in this online course by providing you with the deep knowledge and the practical tools for first identifying and then closing culture-gaps: the difference between (1) the unwritten (usually dysfunctional) cultural norms that have been silently operating in a group or organization for many years and (2) the newly established desired norms that will enable members to successfully manage their most challenging conflicts and problems. Be prepared to experience many eureka (aha) moments!


  • In a 6-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice describe a very practical approach for improving the culture of any work group or organization. 
  • Culture Management CourseYou'll first learn why the rather nebulous concept of culture must be managed effectively: Without first establishing a culture that fosters trust, candor, openness, information sharing, and a willingness to work with diverse others, it will be most difficult for any work group or organization to manage its problems and conflicts successfully. 
  • Dr. Kilmann's approach to culture management is not based on the usual practice of developing long lists of core values that all members are then supposed to follow on a daily basis. Instead, in this course you'll learn how group members can uncover the unwritten, unspoken, behavior-specific rules of the road: "What are the accepted ways of doing things around here? How do I get ahead? How do I stay out of trouble?"
  • Dr. Kilmann's then explains a culture-gap: the difference between an actual norm that is currently operating in the group (which often prevents members from fully utilizing their wisdom, talent, and experience) and the desired norm that—if properly established—would lead to greater success and satisfaction for all concerned. 
  • Organizational Belief SurveyMaking use of the Kilmanns Organizational Belief Survey, Kilmann-Saxton Culture-Gap® Survey, and a number of work sheets for identifying and closing culture-gaps, you’ll learn how to use the steps of problem management (first presented in our ADVANCED Training course) to establish a satisfying and productive culture for any work group or organization.
  • This online course comes with a 132-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and two self-report assessment tools.
  • Because this course is recorded, you can watch it anytime, anywhere, and at your own pace—on a laptop computer or a mobile device. 
  • See several additional Unique Benefits for taking our online courses!


"Culture-Gap" is a registered trademark of Organizational Design Consultants (ODC), the parent company of Kilmann Diagnostics.

Culture-Gap Profile


The price for the 6-hour Culture Management Course is $400. At the bottom of this page, you can place this online course in your shopping cart and complete your purchase. If you'd like to upgrade to The Complete Program in the future, you'll receive full credit for this purchase via our Upgrade Path.

When you complete the purchasing process, you'll have instant access to this recorded online course for 90 days. During this period, you can (1) download the Course Manual and (2) watch this online course as often as you like.

To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. Although we do not offer a "certificate of achievement" for the Culture Management Course, passing this exam counts toward your receiving the "Certificate in Conflict Management and Change Management," if you later upgrade to our course collection: The Complete Program.



The price of this online course for 1 to 4 persons is $400 each. The price for 5 or more persons is $325 each. At the bottom of this page, you can enter the quantity you wish to order. If you enter 5 or more courses, the total charge will be based on the group rate.

After you complete your checkout, download The Spreadsheet for Creating Group Accounts and follow the instructions. If you are purchasing the course for only one person, then fill out the spreadsheet for just this one person. From the date of purchase, this online course can be assigned to one or more persons (via sending us a completed spreadsheet) for a period of one year.

To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for the Culture Management Course.



Before you can purchase this course, you must first create a username account—or log in to your existing account. Once you have completed your purchase, remain logged into your account and click on My Online Courses on your username panel at the top left of our website. A new page will open that will provide a link for taking your online course.

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Price: $400.00