The TKI Package


Kilmann Diagnostics is dedicated to resolving conflict throughout the world, which is addressed in this package of three recorded online courses by providing you with the deep knowledge and the practical tools for learning: (1) how to interpret individual TKI Profiles, (2) how to develop and interpret Group TKI Profiles, and (3) how to help organizational members manage their most complex conflicts and problems—within and across all subunit boundaries. Be prepared to experience many eureka (aha) moments!

See this Dedicated TKI Page, which provides a great variety of online TKI resources. Be sure to watch our seven Videos for the Thomas-Kilmann Instrument. And read our many Full-Length TKI Articles.



  • In The TKI Package for Conflict Management, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain how to make the best use of the Thomas-Kilmann Instrument for individuals, groups, and organizations in a sequence of three online courses:

    1. BASIC Training in Conflict Management 
    2. GROUP Training in Conflict Management 
    3. ADVANCED Training in Conflict Management 

  • The TKI AssessmentSince GROUP Training recommends that you take the TKI twice, each with modified instructions, The TKI Package also includes your Two TKI assessments.
  • For your convenience, there is a single "landing page" for the TKI Package, which not only presents a concise description of each course, but also provides the links so you can take each course in the recommended sequence.
  • Instead of the expiration period of 90 days for each of the separately purchased courses, your purchase of The TKI Package gives you access to those three courses for six months.
  • In BASIC Training, you'll learn how to interpret an "Individual TKI Profile," which reveals the conflict modes that you (or another person) might be using too much or too little.
  • In GROUP Training, you'll learn how to interpret the more intricate "Group TKI Profile," which reveals the high and low conflict modes that members are using both inside and outside their group (hence the need for two TKI assessments). Differences between the inside and outside perspective highlight the powerful impact of cultural norms, the reward system, and the leader's behavior on how the group manages its conflicts.
  • The TKI PackageIn ADVANCED Training, you'll first learn how your psychological type predisposes you to use certain conflict modes more than others, which will help you compensate for this unfortunate bias. The TKI assessment is then brought deeper into the organization by learning the ten key principles of group process, the five steps and errors of problem management, and how to magnify fundamental differences and then effectively resolve them with a Problem Management Organization (PMO).
  • The TKI Package comes with three downloadable course manuals (for a total of 222 pages) that include an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, a business case study, and the Process Observer Form.
  • Because The TKI Package is recorded, you can watch the online courses anytime, anywhere, and at your own pace—on a laptop computer or a mobile device. 
  • See several additional Unique Benefits for taking our online courses and course collections!

The Problem Management Organization


The price for The TKI Package is $875. At the bottom of this page, you can place this course collection in your shopping cart. Just so you know: If you were to purchase the three courses separately, including the two TKI assessments, the total fee would be $1090. By purchasing this package, you save $215 (20%).

To make it even easier for you to benefit from this course collection, we offer: The TKI Package — Interest-Free Payment Plan. An initial payment of $500 is required (before TKIP is placed in your private account), which is then followed two months later by a final payment of $375, which brings your two payments to $875. Click on the above link if you would like to purchase this course collection with our payment plan.

If, at sometime in the future, you'd like to upgrade to The Complete Program of ALL our recorded online courses (on the topics of conflict management, change management, consciousness, and transformation, which include our eight assessment tools), you'll receive full credit for this purchase via our Upgrade Path.

After you have completed the purchasing process, you can (1) download the three Course Manuals; (2) take your two TKI assessments (with modified instructions), which are available to you for 90 days; (3) decide whether you want to purchase and then take the Myers-Briggs Type Indicator (an option, not a requirement); and (4) watch all online courses as often as you like for a period of 6 months. 

To test your mastery of The TKI Package, take and pass all three online Final Exams, all of which are included in your purchase. To receive the Certificate in the Thomas-Kilmann Conflict Mode Instrument, you must successfully pass these two Final Exams: (1) GROUP Training and (2) ADVANCED Training in Conflict Management.



The price of The TKI Package for 1 to 4 persons is $875 each. The price for 5 or more persons is $775 each. At the bottom of this page, you can enter the quantity you wish to order. If you enter 5 or more of these course collections, the total charge will be based on the group rate. Just so you know: Our quantity discount allows you to save $315 (29%) off the total price if you purchased the three courses and the two TKI assessments separately.

To make it even easier for you to make a group purchase of this course collection, we offer: The TKI Package — Interest-Free Payment Plan. Regarding a purchase of The TKI Package for 1 to 4 group members, an initial payment of $500 per member is required (before TKIP is placed in each group member’s private account), which is then followed two months later by a final payment of $375 per member, which brings the total payments to $875 per group member. Regarding a purchase of The TKI Package for 5 or more group members, the final payment is $275 per member (instead of a final payment of $375 per member), which sets the total discount price for TKIP at $775 per member. Click on the above link if you'd like to purchase this course collection for your clients or group members with our payment plan.

After you complete your checkout, download The Spreadsheet for Creating Group Accounts and follow the instructions. If you are purchasing the course collection for only one person, then fill out the spreadsheet for just this one person. From the date of purchase, this course collection can be assigned to one or more persons (via sending us a completed spreadsheet) for a period of one year.

To learn how the members of any work group can blend our online courses with live discussions, review these detailed steps: Blended Learning for The TKI Package in Conflict Management.



Before you can purchase The TKI Package, you must first create a username account—or log in to your existing account. Once you have completed your purchase, remain logged into your account and click on My Online Courses on your username panel at the top left of our website. A new page will open that will provide a link for taking "The TKI Package in Conflict Management."

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Price: $875.00