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An Overview of the Thomas-Kilmann Conflict Mode Instrument (TKI)
by Kenneth W. Thomas and Ralph H. Kilmann
Kenneth W. Thomas and Ralph H. Kilmann (August 2015):
"The Joy of Having Created the TKI Assessment!"
Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. The TKI is a self-scoring assessment that takes about fifteen minutes to complete. Interpretation and feedback materials help you learn about the most appropriate uses for each conflict-handling mode.
The TKI has been the leader in conflict resolution assessment for more than thirty years. This instrument requires no special qualifications for administration. It is used by Human Resources (HR) and Organizational Development (OD) consultants as a catalyst to open discussions on difficult issues and facilitate learning about how conflict-handling modes affect personal, group, and organizational dynamics.
More than 7,000,000 copies of the TKI have been published since 1974. Besides its native language, the TKI is also available in Spanish, French, Portuguese, Danish, Dutch, Swedish, Japanese, and Chinese (traditional and simplified).
The TKI is designed to measure a person's behavior in conflict situations. "Conflict situations" are those in which the concerns of two people appear to be incompatible. In such situations, we can describe an individual's behavior along two dimensions: (1) assertiveness, the extent to which the person attempts to satisfy his own concerns, and (2) cooperativeness, the extent to which the person attempts to satisfy the other person's concerns.
These two basic dimensions of behavior define five different modes for responding to conflict situations:
- Competing is assertive and uncooperative—an individual pursues his own concerns at the other person's expense. This is a power-oriented mode in which you use whatever power seems appropriate to win your own position—your ability to argue, your rank, or economic sanctions. Competing means "standing up for your rights," defending a position which you believe is correct, or simply trying to win.
- Accommodating is unassertive and cooperative—the complete opposite of competing. When accommodating, the individual neglects his own concerns to satisfy the concerns of the other person; there is an element of self-sacrifice in this mode. Accommodating might take the form of selfless generosity or charity, obeying another person's order when you would prefer not to, or yielding to another's point of view.
- Avoiding is unassertive and uncooperative—the person neither pursues his own concerns nor those of the other individual. Thus he does not deal with the conflict. Avoiding might take the form of diplomatically sidestepping an issue, postponing an issue until a better time, or simply withdrawing from a threatening situation.
- Collaborating is both assertive and cooperative—the complete opposite of avoiding. Collaborating involves an attempt to work with others to find some solution that fully satisfies their concerns. It means digging into an issue to pinpoint the underlying needs and wants of the two individuals. Collaborating between two persons might take the form of exploring a disagreement to learn from each other's insights or trying to find a creative solution to an interpersonal problem.
- Compromising is moderate in both assertiveness and cooperativeness. The objective is to find some expedient, mutually acceptable solution that partially satisfies both parties. It falls intermediate between competing and accommodating. Compromising gives up more than competing but less than accommodating. Likewise, it addresses an issue more directly than avoiding, but does not explore it in as much depth as collaborating. In some situations, compromising might mean splitting the difference between the two positions, exchanging concessions, or seeking a quick middle-ground solution.
Each of us is capable of using all five conflict-handling modes. None of us can be characterized as having a single style of dealing with conflict. But certain people use some modes better than others and, therefore, tend to rely on those modes more heavily than others—whether because of temperament or practice.
Your conflict behavior in the workplace is therefore a result of both your personal predispositions and the requirements of the situation in which you find yourself. The TKI is designed to measure this mix of conflict-handling modes.
A RECORDED COURSE TO GAIN THE MOST FROM YOUR INDIVIDUAL TKI ASSESSMENT
During our 80-minute BASIC Training in Conflict Management, not only will Dr. Kilmann help you interpret your TKI results, but you'll also learn how to interpret other people's results. You'll gain the most value-added knowledge from your TKI assessment by deeply understanding the five modes, their two underlying dimensions (assertiveness and cooperativeness), and the three diagonal dimensions on the TKI Conflict Model.
A RECORDED COURSE TO GAIN THE MOST FROM YOUR GROUP TKI ASSESSMENT
During our 3-hour GROUP Training in Conflict Management, Dr. Kilmann will explain how to develop Group TKI Profiles, which are based on each member's response to two TKIs, each with modified instructions, regarding their conflict-handling behavior: (1) INSIDE their group and (2) OUTSIDE their group (in all other settings in their life). Dr. Kilmann then interprets a number of very different Group TKI Profiles, which brings them to life.